Ta lista zawiera jedynie kraje, dla których opublikowano oferty pracy w wybranym języku (np. we francuskiej wersji wyświetlane są tylko oferty pracy napisane po francusku, a w angielskiej – tylko te po angielsku).
As an Associate, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express.
Obowiązki:
Monitors system performance and escalates non-routine issues to ensure optimal functionality
Completes the investigation and resolution of incidents and problems in systems and services, including root cause analysis, with guidance from peers and leaders
Performs the implementation of agreed remedies and preventative measures to maintain system integrity
Supports application maintenance, including performance monitoring, minor enhancements, and backup and recovery processes
Engages in the development and deployment of preventative maintenance procedures
Manages service support activities, including access control, application installation, and retirement of outdated systems
Collaborates with development teams to ensure quality standards are adhered to during development and implementation phases under supervision
Completes continuous service improvement by maintaining best practices and knowledge repositories, with guidance from peers and leaders
Completes disaster recovery testing and post-implementation reviews to ensure system resilience
Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
Wymagania:
BS or MS degree in computer science, computer engineering, or other technical discipline
4+ years of software experience with good understanding of either Java or Python language
Good Understanding of Big Data - Hadoop, MapReduce, Hive, MySQL, Shell Scripting etc. OR GCP services - Big Query, Dataflow, Dataproc etc.
Excellent problem-solving and troubleshooting abilities, with a focus on understanding and addressing runtime issues in Production, in a timely manner
Mile widziane:
Familiarity with monitoring and logging tools, as well as incident management best practices, to ensure the reliability and performance of applications in a production environment
Co oferujemy:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
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