Technology Operations Support

• Monitors system performance and escalates non-routine issues to ensure optimal functionality
• Completes the investigation and resolution of incidents and problems in systems and services, including root cause analysis, with guidance from peers and leaders
• Performs the implementation of agreed remedies and preventative measures to maintain system integrity
• Supports application maintenance, including performance monitoring, minor enhancements, and backup and recovery processes
• Engages in the development and deployment of preventative maintenance procedures
• Manages service support activities, including access control, application installation, and retirement of outdated systems
• Collaborates with development teams to ensure quality standards are adhered to during development and implementation phases under supervision
• Completes continuous service improvement by maintaining best practices and knowledge repositories, with guidance from peers and leaders
• Completes disaster recovery testing and post-implementation reviews to ensure system resilience
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

• BS or MS degree in computer science, computer engineering, or other technical discipline
• 4+ years of software experience with good understanding of either Java or Python language
• Good Understanding of Big Data - Hadoop, MapReduce, Hive, MySQL, Shell Scripting etc. OR GCP services - Big Query, Dataflow, Dataproc etc.
• Excellent problem-solving and troubleshooting abilities, with a focus on understanding and addressing runtime issues in Production, in a timely manner

Familiarity with monitoring and logging tools, as well as incident management best practices, to ensure the reliability and performance of applications in a production environment

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities