Service Sales Team Member, Aruma

Aruma

Lokalizacja:
Australia, Warabrook

Kategoria:
Obsługa klienta

Typ umowy:
Umowa o pracę

Wynagrodzenie:

Nie podano

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Opis stanowiska:

At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity. People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent). Candidates with a disability are encouraged to apply! Your valuable insights will enrich our advocacy efforts and foster a more inclusive world.

Obowiązki:

You First. Person-centred approaches and focus being evident in all areas of daily interactions and practice including, customer goals and outcomes, as well as being considered in all decision-making processes ensuring customers receive quality supports
Respond to all enquiries to qualify and direct to the right person/department within ARUMA
Respond to all support services enquiries– with a customer centric and sales-based approach
Professionally and respectfully respond to customer enquiries within the agreed timeframe
Follow the customer journey by collating support request information and documentation for identified Lines of Business
Provide current and prospective customers with organisational and NDIS information on services offered, regional operations, other ARUMA products and business streams
Ensuring the best possible customer experience for new and existing customers
Ensure feedback and complaints are referred to the Service Sales Team Lead in a timely fashion
Liaise with the Business Development team for meet and greets and follow ups
Provide reports to the Service Sales Team Lead as required utilising the reporting functions instructed
Identify process improvements and work collaboratively to introduce changes
Contribute to reports, projects, presentations, and other administrative work as required
Accurate and timely reports provided to appropriate stakeholders
All enquiries are responded to in a timely manner, recording outcomes of each enquiry
Contribute to the development, achievement and continuous improvement of the team objectives and plans
Participation in various organisational projects and working groups to ensure continuous improvement against organisational strategic focus areas
Work with the BD team, in identifying missed opportunities, and recognise road blocks that may impact attracting new customers

Wymagania:

Qualifications in Office Administration
Engaging personality, well developed presentation, written, verbal and listening skills, including an excellent telephone manner
Be able to build and maintain effective relationships with a range of stakeholders
Commitment to the customer service ethic, always putting the needs of the customer first
High level of attention to detail and accuracy
Openness to new challenges and adaptable to change
Able to adapt communication style to specific needs of individuals and groups
Self-motivated, accountable and customer focused
Demonstrate confidence, empathy and sound business judgement in interactions and in the provision of advice
Great organisational skills and good computer literacy and capability in using systems and technology
An understanding of the importance of maintaining the confidentiality of the company, employees, customers and their families
Ability to work proactively and autonomously
Ability to promote Cross Line of Business supports
Experience within the Disability or Services Industry and an ability to relate to people from all walks of life
Ability to travel interstate and intrastate as and when required
Current unrestricted Australian driver's licence
Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State)

Co oferujemy:

Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free
Fitness Passport: Access to subsidised Gym membership
Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist
Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa
Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation

Dodatkowe informacje:

Data publikacji:
04 czerwca 2025

Rodzaj zatrudnienia:

Pełny etat

Typ pracy:

Praca stacjonarna

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Service Sales Team Member