Praca Senior Manager - Digital Product Ops w Amex (Mexico City)

Senior Manager - Digital Product Ops

Amex

Lokalizacja:
Mexico , Mexico City

Kategoria:
IT - Administracja

Typ umowy:
Nie podano

Wynagrodzenie:

Nie podano

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Opis stanowiska:

Senior Manager, Digital Product Operations GMNS Products. Reporting to the Director, Digital Product Operations — PMO, Mandates, the Senior Manager, Digital Product Operations will play a critical role in operating and scaling the mandates PMO. This role is responsible for managing day-to-day intake, analysis, tracking, and reporting of control and compliance requests, ensuring high data quality, execution discipline, and stakeholder transparency. This is a hands-on, execution-focused role requiring strong organizational skills, attention to detail, comfort with technical and regulatory requirements, and the ability to partner effectively across Product, Technology, Compliance, Control Management, and Delivery teams.

Obowiązki:

Manage the day-to-day intake and triage of incoming mandates (control, compliance, regulatory, and high-priority asks)
Ensure requests are properly documented, categorized, and routed using established PMO standards
Maintain a high-quality, up-to-date inventory of mandates, owners, dependencies, and status
Apply defined prioritization frameworks to score and sequence requests
Support the Director in preparing recommended delivery waves and capacity views
Track progress against agreed timelines and surface risks, delays, or conflicts early
Own recurring operational reporting, including dashboards, trackers, and status summaries
Prepare clear, accurate materials for leadership reviews, Steering Committees, and working sessions
Maintain the PMO “single source of truth” for mandate status, milestones, and KPIs
Partner closely with Compliance, Control Management, Legal, Product, Technology, and Delivery teams to validate requirements and confirm execution plans
Coordinate across teams to resolve data gaps, clarify ownership, and manage handoffs
Support escalation management by ensuring issues are clearly framed and evidence-based
Help implement and refine PMO tools, templates, and workflows
Identify process inefficiencies and recommend pragmatic improvements
Ensure adherence to PMO standards and operating rhythms
Track throughput, cycle times, and backlog trends
Support retrospectives and lessons-learned exercises
Contribute ideas to improve predictability, transparency, and stakeholder experience

Wymagania:

Strong experience in program, project, or operations management within a complex, matrixed organization
Demonstrated ability to manage high-volume workstreams with precision and discipline
Comfortable working with control, compliance, regulatory, or risk-driven initiatives
High attention to detail with strong organizational and follow-through skills
Solid technical fluency — able to understand requirements, dependencies, and delivery constraints
Strong PowerPoint and Excel skills
able to produce clean, accurate reporting materials
Effective communicator who can work confidently with cross-functional partners

Mile widziane:

Experience in payments, merchant acquiring, or financial services
Familiarity with PMO, portfolio, or workflow tools (e.g., JIRA, ServiceNow, Smartsheet, or similar)
Prior experience supporting senior leaders or PMOs in a governance or operations role
Execution-oriented and reliable
delivers consistently and accurately
Comfortable operating in ambiguity while following defined frameworks
Collaborative, responsive, and service-minded toward stakeholders
Proactive problem solver with a continuous-improvement mindset

Co oferujemy:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities