Ta lista zawiera jedynie kraje, dla których opublikowano oferty pracy w wybranym języku (np. we francuskiej wersji wyświetlane są tylko oferty pracy napisane po francusku, a w angielskiej – tylko te po angielsku).
Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic environment where your work has real impact? At AUTOHERO, we are looking for a Head of Customer Service with strong strategic vision, proven experience leading teams, and a solid focus on operational quality. If you are passionate about customer care, issue resolution, and continuous improvement—and want to grow within a fast-evolving sector—we’d love to meet you.
Obowiązki:
Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer-centric mindset
Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution
Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality
Coordinate Inbound and Outbound Customer Service operations through channels such as Freshdesk and Twilio
Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives
Lead the Documentations team, ensuring efficient and risk-free vehicle transfer processes to the final customer
Drive process automation to reduce handling time and enhance overall customer experience
Wymagania:
Degree in Business Administration, Economics, or related fields
MBA or complementary training is a plus
Experience leading large teams (20+ people) in Customer Service, After-Sales, or similarly complex environments
Strong continuous-improvement mentality, strategic approach, and results orientation
Experience managing third-party agreements, negotiations, and KPI tracking
Excellent analytical, organizational, and strategic planning skills
Experience in process automation and managing complex operational workflows
Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics)
Experience with data visualization and reporting tools (Tableau, Redash)
C1 level of English (spoken and written)
Co oferujemy:
Permanent contract and competitive compensation package, with real opportunities for growth based on performance
Flexible compensation options
A dynamic and diverse international environment within a fast-growing company
Access to continuous training through Auto1 Academy and biannual performance evaluations
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