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Aristocrat Interactive Logo Aristocrat Interactive · IT - Administracja

Customer Success Trainer

Australia, North Ryde, NSW · Data publikacji 04 lutego 2026
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Opis stanowiska

You will conduct functional and technical product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop). You will demonstrate your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management. You will be required to liaise and communicate with internal resolver groups and collaborators where required and have a demeanor that will enable you to analyze and prioritize issues at hand and bring up issues when the need arises. There is an optional on-call component committed to this role.

Obowiązki

  • Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products
  • Develop structured training courses and supporting documentation (when required)
  • Develop and maintain customer relationships
  • Update call tickets with necessary information in line with our service levels and advance when appropriate to our Senior Technicians and or Management
  • Provide input into the development of new products (when required)
  • Assist with Operational Acceptance Testing (OAT) on new and existing products
  • Work with sales on new bids and tenders
  • Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
  • Manage Client calls utilising our Call Management System (Salesforce)
  • Participate in and support the overall CXS strategy

Wymagania

  • Epic customer service skills
  • A love for helping people and an appetite to learn
  • Formal training qualifications i.e. (Cert IV – Desirable)
  • Advanced knowledge of Microsoft Word, Excel, and Power point
  • Experience in cashflow analysis within the gaming and casino industry or a comprehensive understanding of financial analysis
  • Extensive experience in the technology sector is desirable
  • Knowledge of Casino and/or club operational procedures would be an advantage
  • Considerable hands-on experience in the delivery of formal training programs
  • Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
  • Demonstrated ability to work collaboratively and across all areas of the organization
  • Instructional proficiency coupled with and mixture of strong technical and interpersonal client facing skills
  • Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures
  • Ability to travel to customer sites to deliver training

Mile widziane

  • Formal training qualifications i.e. (Cert IV – Desirable)
  • Extensive experience in the technology sector is desirable
  • Knowledge of Casino and/or club operational procedures would be an advantage
Aristocrat Interactive - Wszystkie oferty pracy

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Sugerowane tagi: Magazynier Lekarz Doradca klienta Elektromechanik