Praca Customer Success Trainer w Aristocrat Interactive (North Ryde, NSW)

Customer Success Trainer

Aristocrat Interactive

Lokalizacja:
Australia , North Ryde, NSW

Kategoria:
IT - Administracja

Typ umowy:
Nie podano

Wynagrodzenie:

Nie podano

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Opis stanowiska:

You will conduct functional and technical product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop). You will demonstrate your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management. You will be required to liaise and communicate with internal resolver groups and collaborators where required and have a demeanor that will enable you to analyze and prioritize issues at hand and bring up issues when the need arises. There is an optional on-call component committed to this role.

Obowiązki:

Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products
Develop structured training courses and supporting documentation (when required)
Develop and maintain customer relationships
Update call tickets with necessary information in line with our service levels and advance when appropriate to our Senior Technicians and or Management
Provide input into the development of new products (when required)
Assist with Operational Acceptance Testing (OAT) on new and existing products
Work with sales on new bids and tenders
Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
Manage Client calls utilising our Call Management System (Salesforce)
Participate in and support the overall CXS strategy

Wymagania:

Epic customer service skills
A love for helping people and an appetite to learn
Formal training qualifications i.e. (Cert IV – Desirable)
Advanced knowledge of Microsoft Word, Excel, and Power point
Experience in cashflow analysis within the gaming and casino industry or a comprehensive understanding of financial analysis
Extensive experience in the technology sector is desirable
Knowledge of Casino and/or club operational procedures would be an advantage
Considerable hands-on experience in the delivery of formal training programs
Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
Demonstrated ability to work collaboratively and across all areas of the organization
Instructional proficiency coupled with and mixture of strong technical and interpersonal client facing skills
Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures
Ability to travel to customer sites to deliver training