Praca Customer Service Dutch speaker w AUTO1 Group

Customer Service Dutch speaker

AUTO1 Group

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Obsługa klienta

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Opis stanowiska:

Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding. Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our branches. With your support, you will help to continuously improve our service quality.

Obowiązki:

An attractive mix of in- & outbound calls for appointment coordination and planning
Customer preparation for their appointment in one of our 24 NL branches
You know how important a good customer journey is and are actively engaged in improving our customer satisfaction
Identify customers’ needs, clarify information, research every issue, and provide the best possible solution
Simple process with help and support available
Go the extra mile to engage customers
always a positive and a proactive approach even dealing with a complaint

Wymagania:

You enjoy helping customers, at least 1 year of experience in customer service or customer relating sectors
Very good written and spoken Dutch language skills
Excellent communication skills, accurate, customer oriented, friendly with a professional empathy
Bachelor's Degree
Interest in the automotive sector