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Zone Service Manager - Americas US Western

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Danaher Corporation

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Location:
United States of America , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

140000.00 - 180000.00 USD / Year
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Job Description:

The Zone Service Manager – Americas US Western is responsible for leading zone-level service business performance across the Western United States, with P&L responsibility, including accountability for revenue delivery, growth execution, cost discipline, operational excellence, and customer experience. This role serves as a clear advocate for the customer and the business, translating enterprise service strategy into field execution by leading a multi-layer organization of Area Service Managers and Field Service Engineers, while driving sustainable behaviors through disciplined application of the Danaher Business System (DBS).

Job Responsibility:

  • Own zone-level service business performance, including revenue delivery, growth contribution, operational effectiveness, and customer satisfaction across the Western US
  • Lead execution of service growth mechanisms within the zone, including service contract capture, unit adds, renewals, and digital or service attachment, ensuring field leaders and engineers are enabled, accountable, and capable of directly proposing and converting service offerings in partnership with Service Sales, Product Management, and Commercial teams
  • Provide inspirational leadership to an $80M+ P&L organization, directly leading Area Service Managers and indirectly leading a large population of Field Service Engineers across a geographically complex territory, with direct accountability for expense management, investment decisions, and pricing discipline that protect profitability while enabling growth
  • Deploy and sustain DBS operating rigor, including ownership of Daily Management cadence, Visual Management, Problem Solving Process (PSP), standard work, and Kaizen execution across the zone to ensure accountability, follow-through, and sustained performance improvement
  • Ensure operational excellence and service delivery performance, including high-quality execution of new equipment installations and critical service events, driving improvement in key service KPIs such as applied time, utilization, first-time fix, PM completion, response time, quality, and safety
  • Serve as a senior escalation point for complex and high-pressure customer, operational, or performance issues, exercising sound commercial judgment to resolve issues rapidly while protecting customer relationships and the long-term interests of the business
  • Partner cross-functionally with commercial, product, and operations leaders to align field execution, capacity planning, and customer priorities with business objectives

Requirements:

  • Bachelor’s degree in engineering, life sciences, business, or a related field, or equivalent professional/military experience
  • Long-standing experience leading customer-facing field service organizations within life sciences, biotechnology, medical devices, or other high-technology environments
  • Previous managerial experience, including responsibility for developing and leading people leaders
  • Demonstrated experience leading geographically distributed and remote service teams across large territories
  • Demonstrated use of Danaher Business System (DBS) or lean management frameworks, including Daily Management, standard work, problem solving, and continuous improvement methodologies
  • Proven experience managing or influencing service revenue, growth initiatives, and operational performance metrics at a zone or regional level, including contract growth, renewals, and profitability management
  • Ability to travel approximately up to 30%, including overnight travel, primarily within the Western United States, and occasionally to the Northeast
  • Must have a valid driver’s license with an acceptable driving record

Nice to have:

  • Previous commercial experience within a field service environment, e.g., service contract growth, renewals, or attachment strategies
  • Applying DBS tools to drive sustained behavior change across large teams
  • Supporting enterprise or cross-regional service initiatives
What we offer:
  • paid time off
  • medical/dental/vision insurance
  • 401(k)
  • bonus/incentive pay eligibility

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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