Zone Manager - DRP Implementation Job at General Motors (Remote)

Job Description

Zone Manager – DRP Implementation (North Central Region and Northeast Region). The Zone Manager – DRP Implementation primary responsibility is to coach and train the DRP Implementation Managers on GM’s Digital Retail Platform strategy, process and platform while also directly supervising the teams located in North Central and Northeast regions. This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Job Responsibility

Develop team capability in GM’s Digital Retail Platform strategy, process, and platform
Coach and train DRP Implementation Managers to strengthen platform knowledge, improve implementation efficiency, and drive adoption of best practices
Lead day-to-day team management, including direct supervision of DRP Implementation Managers across multiple SSM regions
Establish, monitor, and improve team KPIs to measure DRP implementation success and overall team performance
Provide insights into the team on DRP utilization and dealer activities
Build consistency across regions by standardizing implementation processes, playbooks, and performance expectations
Provide feedback and insights into DRP Directors, Divisional Leadership and GM Sr. Leaders on DRP Implementation
Assist in the management of various external partners who contribute to the ongoing construction and support of the DRP and DRP Implementation
Inform dealers and divisional field personnel of DRP Implementation progress and key areas such as training
Facilitating Field and Regional Office employee DRP immersions and updates
Sharing Best Practices
Participate in periodic market and dealership visits with divisional Field Teams to create engagement in Digital Retailing and DRP

Requirements

Academic (Degree – Bachelors) Required
5+ years of sales & service experience (multi-discipline, field, corporate)
Experience managing cross channel programs
Experience interfacing with automotive dealers
Customer Experience focused initiatives
Reporting, data and analytics
Thorough knowledge in the operation and implementation of Digital Retailing Tools (required) (DRP, Roadster, Gubagoo…etc.)
Knowledgeable of / experience working in the Retail Innovation space
Project management experience (preference)
Training in education field (required)
Some travel required

Nice to have

Project management experience

What we offer

Medical
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts

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Zone Manager - DRP Implementation

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