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Within the Zalando Shipping Solutions team, you will specialise in Logistics Operations of the end-to-end customer delivery process, supporting the build-out and scaling of different logistics processes. Your responsibilities encompass the entire order journey, from order creation to ensuring timely deliveries and comprehensive product information for issue resolution of merchants. Daily interactions will involve engaging with a range of external and internal stakeholders, including Fashion and Logistics partners, 3PL, accounting, transportation, and warehouse operations teams. This role offers a unique opportunity to build a broad expertise in process excellence within the dynamic e-commerce industry.
Job Responsibility:
Support the Business and Operations Development team by taking charge of essential operational and administrative functions, notably including: managing and improving the outbound processes, supporting in building SOP for merchant care and merchant success management teams, and merchant performance analysis
Act as the primary point of contact for our merchant success managers, handling diverse operational inquiries, supporting the commercial team with product selling by providing crucial information and analyses, managing first mile scheduling and planning and maintaining the integrity of existing dashboards with high-quality standards
Proactively seek out innovative solutions to enhance and optimise processes, contributing to greater efficiency and effectiveness
Requirements:
Strong organisational and communication skills with a structured approach to tasks
Proficient in data analysis and data management, incl. prioritising accuracy and quality when handling data and analyses
Proficient in Google Office Suite, particularly Spreadsheets, and analytics
Thriving in fast-paced environments and promoting teamwork and proactive problem-solving
Open to continuous improvement and a commitment to process excellence
Take ownership and accountability for assigned tasks
Manage workload efficiently to ensure timely, accurate, and prioritised completion of tasks
What we offer:
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
Hybrid working model, with flexible hours
Family services, including counselling and support and paid child sick leave
Health and wellbeing options (including Gympass)
Mental health support and coaching available
ZalanDogs - feel free to bring your four legged friend to the office