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ZEOS Shipping Operations Development Intern

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Zalando Sverige

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Location:
Germany , Berlin

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Within the Zalando Shipping Solutions team, you will specialise in Logistics Operations of the end-to-end customer delivery process, supporting the build-out and scaling of different logistics processes. Your responsibilities encompass the entire order journey, from order creation to ensuring timely deliveries and comprehensive product information for issue resolution of merchants. Daily interactions will involve engaging with a range of external and internal stakeholders, including Fashion and Logistics partners, 3PL, accounting, transportation, and warehouse operations teams. This role offers a unique opportunity to build a broad expertise in process excellence within the dynamic e-commerce industry.

Job Responsibility:

  • Support the Business and Operations Development team by taking charge of essential operational and administrative functions, notably including: managing and improving the outbound processes, supporting in building SOP for merchant care and merchant success management teams, and merchant performance analysis
  • Act as the primary point of contact for our merchant success managers, handling diverse operational inquiries, supporting the commercial team with product selling by providing crucial information and analyses, managing first mile scheduling and planning and maintaining the integrity of existing dashboards with high-quality standards
  • Proactively seek out innovative solutions to enhance and optimise processes, contributing to greater efficiency and effectiveness

Requirements:

  • Strong organisational and communication skills with a structured approach to tasks
  • Proficient in data analysis and data management, incl. prioritising accuracy and quality when handling data and analyses
  • Proficient in Google Office Suite, particularly Spreadsheets, and analytics
  • Thriving in fast-paced environments and promoting teamwork and proactive problem-solving
  • Open to continuous improvement and a commitment to process excellence
  • Take ownership and accountability for assigned tasks
  • Manage workload efficiently to ensure timely, accurate, and prioritised completion of tasks
What we offer:
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
  • Hybrid working model, with flexible hours
  • Family services, including counselling and support and paid child sick leave
  • Health and wellbeing options (including Gympass)
  • Mental health support and coaching available
  • ZalanDogs - feel free to bring your four legged friend to the office!

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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