Zendesk Specialist Job at 360 Resourcing Solutions

Zendesk Specialist

As a Zendesk Specialist you will play a key role within Ventrica as we continue ...

Location

United Kingdom

Salary:

50000.00 - 55000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven Experience as a Zendesk Administrator/Consultant or similar role
Strong understanding of system integration, API usage, and data management
Demonstrates a methodical approach to problem-solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively
Ability to understand business processes and assist in translating business requirements into application functionality. Must be able to effectively communicate with non-technical collaborators
Strong personal workload management and organisational skills
Excellent communication skills, both verbally and in writing. Must be able to explain technical concepts to non-technical individuals
Ability to build and improve relationships across the company and with clients

Job Responsibility

Administer and Manage implementing client solutions using Zendesk and other contact centre software as needed
Support, Implement and/or optimize the following channels: Messaging and Social, Talk and Email, Bots, and automation
Define technical project requirements in collaboration with team members and stakeholders across the business
Troubleshoot client issues, document findings, and execute technical solutions with the support of the IT team
Work closely with the business to deliver requirements and resolve issues within the agreed timeline
Prepare, update, and manage technical and business documentation
Establish and maintain professional relationships with clients, while effectively managing technical project materials
Ensure customer satisfaction by improving customer experience (CX) and reducing employee effort
Present technical solutions and product updates to clients as required

Zendesk Specialist

As a Zendesk Specialist you will play a key role within Ventrica as we continue ...

Location

United Kingdom

Salary:

50000.00 - 55000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven Experience as a Zendesk Administrator/Consultant or similar role
Strong understanding of system integration, API usage, and data management
Demonstrates a methodical approach to problem-solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively
Ability to understand business processes and assist in translating business requirements into application functionality. Must be able to effectively communicate with non-technical collaborators
Strong personal workload management and organisational skills
Excellent communication skills, both verbally and in writing. Must be able to explain technical concepts to non-technical individuals
Ability to build and improve relationships across the company and with clients

Job Responsibility

Administer and Manage implementing client solutions using Zendesk and other contact centre software as needed
Support, Implement and/or optimize the following channels: Messaging and Social, Talk and Email, Bots, and automation
Define technical project requirements in collaboration with team members and stakeholders across the business
Troubleshoot client issues, document findings, and execute technical solutions with the support of the IT team
Work closely with the business to deliver requirements and resolve issues within the agreed timeline
Prepare, update, and manage technical and business documentation
Establish and maintain professional relationships with clients, while effectively managing technical project materials
Ensure customer satisfaction by improving customer experience (CX) and reducing employee effort
Present technical solutions and product updates to clients as required

French Speaking Zendesk Specialist

As a Zendesk Specialist you will play a key role within Ventrica as we continue ...

Location

United Kingdom

Salary:

55000.00 - 60000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven Experience as a Zendesk Administrator/Consultant or similar role
Strong understanding of system integration, API usage, and data management
Demonstrates a methodical approach to problem-solving and troubleshooting
Ability to understand business processes and assist in translating business requirements into application functionality
Strong personal workload management and organisational skills
Excellent communication skills, both verbally and in writing
Ability to build and improve relationships across the company and with clients
You must be fluent in both English and French, both written and verbal

Job Responsibility

Administer and Manage implementing client solutions using Zendesk and other contact centre software as needed
Support, Implement and/or optimize the following channels: Messaging and Social, Talk and Email, Bots, and automation
Define technical project requirements in collaboration with team members and stakeholders across the business
Troubleshoot client issues, document findings, and execute technical solutions with the support of the IT team
Work closely with the business to deliver requirements and resolve issues within the agreed timeline
Prepare, update, and manage technical and business documentation
Establish and maintain professional relationships with clients, while effectively managing technical project materials
Ensure customer satisfaction by improving customer experience (CX) and reducing employee effort
Present technical solutions and product updates to clients as required

German Speaking Zendesk Specialist

As a Zendesk Specialist you will play a key role within Ventrica as we continue ...

Location

United Kingdom

Salary:

55000.00 - 60000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven Experience as a Zendesk Administrator/Consultant or similar role
Strong understanding of system integration, API usage, and data management
Demonstrates a methodical approach to problem-solving and troubleshooting
Ability to understand business processes and assist in translating business requirements into application functionality
Strong personal workload management and organisational skills
Excellent communication skills, both verbally and in writing
Ability to build and improve relationships across the company and with clients
You must be fluent in both English and German, both written and verbal

Job Responsibility

Administer and Manage implementing client solutions using Zendesk and other contact centre software as needed
Support, Implement and/or optimize the following channels: Messaging and Social, Talk and Email, Bots, and automation
Define technical project requirements in collaboration with team members and stakeholders across the business
Troubleshoot client issues, document findings, and execute technical solutions with the support of the IT team
Work closely with the business to deliver requirements and resolve issues within the agreed timeline
Prepare, update, and manage technical and business documentation
Establish and maintain professional relationships with clients, while effectively managing technical project materials
Ensure customer satisfaction by improving customer experience (CX) and reducing employee effort
Present technical solutions and product updates to clients as required

New

CS Scheduling Sr. Specialist

As a Sr. Schedule Specialist, you will play a critical role in ensuring our Cust...

Location

Portugal

Salary:

Not provided

Catawiki

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
2+ years of experience in a similar role (mandatory)
Deep understanding of: Forecasting methodologies
Capacity Planning
Workforce Modelling
Scheduling
Shrinkage Planning
Erlang-based staffing calculations
Intraday Management
Service Level Management

Job Responsibility

Generate short, medium, and long-term forecasts across multiple channels and markets using historical data, business trends, seasonality, and operational drivers
Develop staffing requirements and workforce plans based on forecasted demand and service level targets
Build and maintain workforce planning models, forecasting tools, and capacity planning frameworks
Monitor forecast accuracy and continuously refine forecasting methodologies and assumptions
Conduct analysis to identify trends, risks, and opportunities impacting workforce requirements
Produce workforce insights and recommendations that improve operational efficiency, customer experience, and resource utilisation
Lead continuous improvement initiatives related to forecasting, scheduling, and workforce optimization
Create, maintain, and optimise schedules that align workforce capacity with business needs
Ensure schedules are published according to agreed cadences and operational requirements
Monitor staffing coverage across teams, channels, and markets, balancing service levels with employee experience

What we offer

€100 Catavoucher when you join
€50 Catavoucher on your birthday
an extra day off each year to Pursue Your Passion
additional leave for key work anniversaries and important life events
Learning & Development initiatives including clear development plans and mentorship programmes
a culture of connection
inclusive and queer-friendly environment

Fulltime

New

Support Specialist, Tier 1

The Support Team is the first line of support for our customers when they have a...

Location

United Kingdom , Macclesfield

Salary:

Not provided

HotSchedules Corporate

Expiration Date

Until further notice

Requirements

HR and Payroll SaaS experience preferred
Zendesk experience
Microsoft Office Experience
Strong verbal and written communication skills
ITIL Background preferred

Job Responsibility

To provide software support for UK/US Customers
To have a great knowledge of our products
to be able to distinguish between user or system related issues
To handle or re-assign queries as appropriate
To regularly update the customer on their case
To achieve Service Level Agreements at all times
Primary responder to incoming calls, creating an excellent first impression by being helpful and providing a speedy resolution
To be customer services focused
To build strong working relationships

What we offer

25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays
Flexible working hours
Hybrid working environments
Wellness activities
Gym subscription discounts
Laptop and equipment
Healthcare expense claim tools
Certifications
Annual meet ups
Enhanced parenting scheme

Fulltime

IT Support Specialist

We are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of IT support or help desk experience
Strong familiarity with Windows 10/11 and/or macOS environments
Experience with Microsoft 365 applications, Teams, OneDrive, and Outlook
Understanding of networking basics (TCP/IP, DNS, DHCP, VLANs)
Experience with ITSM/ticketing platforms (ServiceNow, Jira, Zendesk, etc.)
Ability to troubleshoot hardware, printers, VoIP phones, and peripherals
Strong customer service and communication skills
Ability to manage multiple tasks and stay organized in a high-volume environment
Experience supporting remote users and VPN technologies
CompTIA A+, Network+ or other certifications are a plus

Job Responsibility

Respond to IT support tickets submitted via phone, email, or ticketing system
Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications
Assist with user account management including password resets and permissions
Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk
Resolve issues with hardware components including laptops, desktops, printers, and peripherals
Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity
Support new-hire onboarding including device setup and application configuration
Document all troubleshooting steps, solutions, and system changes
Maintain and track IT equipment inventory
Escalate complex issues to senior system or network teams

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan enrollment
Free online training
Competitive compensation

Partner Support Specialist

This role serves as a critical feedback loop within the support model, resolving...

Location

United States , New York

Salary:

50.00 - 80.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

Two to four years of experience in B2B support, partner operations, or customer operations, including management of a support queue and adherence to quality standards
Clear and rapid written communication skills
Ability to recognize patterns, investigate recurring issues, and maintain a professional tone with partners

Job Responsibility

Resolve human-escalated partner issues related to onboarding, portal access, tier status, incentive claims, and program mechanics within defined service levels
Manage the daily partner support queue, triaging tickets and routing issues to the appropriate internal teams such as Partner Success, Legal, or Deal Desk
Identify and tag recurring issues by root cause, providing weekly reports on patterns that are candidates for automation or self-service solutions
Maintain and expand the self-serve knowledge base, ensuring resolutions are documented for FAQs and support agent reference
Act as an early warning system by flagging data and access issues, such as incorrect partner tier or status, to prevent widespread problems
Collaborate with Partner Marketing to create proactive communications for widespread issues

What we offer

Medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with a company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure
Certification discounts and other perks to associations that include CompTIA and IIBA
Dedicated customer service team for our Consultants

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Zendesk Specialist

Job Description

Job Responsibility

Requirements

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