Zendesk Administrator Job at PartnerHero (San Pedro Sula or Tegucigalpa)

Associate Systems Administrator

We’re looking for an Associate Systems Administrator (Zendesk Support) to own an...

Location

United States , Atlanta

Salary:

26.00 - 34.00 USD / Hour

Planet DDS

Expiration Date

Until further notice

Requirements

1-2 years of experience as a Zendesk Administrator or similar systems admin role
Strong knowledge of Zendesk platform capabilities (Support, Guide, Talk, Explore)
Hands-on experience configuring automations, triggers, workflows, and APIs
Proficiency with reporting and dashboarding in Zendesk Explore or equivalent
Strong troubleshooting, problem-solving, and documentation skills

Job Responsibility

Help maintain Zendesk Support, Guide, Chat, Talk, and related integrations
Manage users, roles, groups, triggers, automations, macros, SLAs, and workflows
Help maintain system security, permissions, and compliance controls
Monitor system performance and proactively troubleshoot technical issues
Maintain reporting dashboards to track KPIs, SLAs, and support trends
Identify opportunities for automation, self-service, and AI-driven efficiencies
Serve as the first point of contact for Zendesk-related issues, requests, and enhancements
Provide training and documentation for agents, team leads, and managers
Collaborate with IT and other teams to ensure system integrations (e.g., CRM, phone systems, knowledge base, analytics tools) are seamless and reliable
Partner with vendors and external consultants for escalated issues or new implementations

Fulltime

Sales Administrator

Join a global telecommunications business and play a key role in supporting the ...

Location

United Kingdom , Guildford

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 1 year in an administrative role is essential
Sales administration experience is a bonus
Strong accuracy and meticulous attention to detail are critical
Prior experience using CRM systems/ Zendesk (Desired)
Excellent written and verbal communication skills are a must
Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel) is required
Comfort in interacting with internal and external stakeholders at all levels
Able to prioritise workload effectively to meet deadlines
A proactive approach with the ability to think outside the box

Job Responsibility

Manage and develop Sales Administration processes to improve efficiency across departments
Attend sales meetings and provide necessary support to the Sales team
Create and implement new processes as needed to optimise operations
Complete and manage a variety of sales-related administrative tasks, ensuring accuracy and diligence
Process customer sales orders and manage professional service orders from point of sale to invoicing
Create, validate, and manage service contracts for both our customers and partners
Communicate and collaborate with partners and internal departments to resolve customer issues
Manage the Sales Administration inbox, prioritise tasks, and communicate directly with customers as required
Open and respond to tickets via Zendesk for efficient issue resolution
Generate and maintain internal and customer-specific reports on a weekly, monthly, and ad-hoc basis

What we offer

25 days holiday+BH
Life Insurance
Private GP Service
Day off on your birthday!
Hybrid Working
Social Team
Development opportunities

Fulltime

Customer Service Administrator

Customer Service Administrator role in a socially-driven start-up focused on hea...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role within an e-commerce setting
Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
A genuine love for helping others and making a positive impact
Strong communication skills, both written and verbal
Ability to handle difficult situations with patience and empathy
Highly organised with a methodical approach to tasks
Comfortable learning new technologies and solving problems independently

Job Responsibility

Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
Address and resolve customer complaints, logging feedback for continuous improvement
Process returns, refunds, and replacements efficiently
Maintain high customer satisfaction while balancing company policies
Channel B2B partnership inquiries to the relevant team members
Identify opportunities to enhance customer experience and reduce avoidable inquiries
Stay flexible and ready to assist in other areas of the business as needed

What we offer

25 days of holiday a year (pro-rata, plus bank holidays)
Flexible working options
Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday
Monthly wellbeing budget to support your health
Relaxed, friendly office

Fulltime

Customer Service Administrator

Customer Service Administrator - Hackney, London. Join our vibrant team at a soc...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role within an e-commerce setting
Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
A genuine love for helping others and making a positive impact
Strong communication skills, both written and verbal
Ability to handle difficult situations with patience and empathy
Highly organised with a methodical approach to tasks
Comfortable learning new technologies and solving problems independently

Job Responsibility

Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
Address and resolve customer complaints, logging feedback for continuous improvement
Process returns, refunds, and replacements efficiently
Maintain high customer satisfaction while balancing company policies
Channel B2B partnership inquiries to the relevant team members
Identify opportunities to enhance customer experience and reduce avoidable inquiries
Stay flexible and ready to assist in other areas of the business as needed

What we offer

Competitive salary
25 days of holiday a year (pro-rata, plus bank holidays)
Flexible working options
Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday
Monthly wellbeing budget to support your health
Relaxed, friendly office

Patient Systems & Tooling Specialist

We’re hiring a Patient Systems & Tooling Specialist to strengthen our patient-fa...

Location

Philippines , Makati

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

3+ years of hands-on Zendesk administration experience, including: Triggers, automations, workflows, macros, views, permissions
Troubleshooting complex workflows and system behaviour
Strong experience with Zendesk reporting and analytics, including: Building and maintaining dashboards and reports
Using data to support operational decisions and improvements
Experience supporting contact centre or patient-facing platforms in a fast-paced operational environment
Experience working across multiple teams or stakeholders is a strong plus
Strong problem-solving and critical-thinking skills — able to diagnose issues, not just apply fixes
Comfortable learning complex systems and building deep context over time
Clear, confident communicator who manages expectations well
Structured, detail-oriented, and disciplined with documentation and change processes

Job Responsibility

Own day-to-day Zendesk administration, including: Triggers, automations, workflows, macros, views, and user/group management
Troubleshoot Zendesk issues, edge cases, and workflow conflicts across multiple teams and brands
Implement configuration changes safely, with an understanding of downstream impact
Maintain strong system hygiene, documentation, and change discipline
Own and maintain Zendesk reporting and dashboards to support operational visibility
Translate stakeholder questions into meaningful metrics and insights
Support teams with data on volumes, trends, performance, and system behaviour
Partner with Operations and QA to ensure reporting supports decision-making and improvement initiatives
Act as a primary owner for straightforward requests such as: New views or triggers, Configuration changes, Reporting requests and dashboard updates
Work within a structured intake and prioritisation model, escalating higher-complexity work when required

What we offer

Competitive PH compensation, 13th-month pay, and full statutory benefits (SSS, PhilHealth, Pag-IBIG)
Comprehensive HMO coverage (including dependents)
Paid vacation, sick, and parental leave
Learning budget and opportunities to grow into deeper systems, automation, or platform roles

Senior Zendesk AI, Automation & Execution Lead

Cleverbridge seeks a senior, hands-on Zendesk expert to accelerate execution of ...

Location

Ukraine

Salary:

Not provided

N-iX

Expiration Date

Until further notice

Requirements

Advanced Zendesk Enterprise administration and architecture experience
Hands‑on experience implementing Zendesk AI features including AI Agents and Copilot
Strong experience building automation frameworks, triggers, workflows, and routing logic
Experience designing scalable support operations focused on deflection and cost‑to‑contact reduction
Ability to independently scope, structure, and execute complex CX technology initiatives

Job Responsibility

Rapidly ramp up on the existing Cleverbridge Zendesk environment, including architecture, workflows, automations, integrations, reporting setup, and AI configuration
Audit the current Zendesk configuration and identify opportunities to improve automation and deflection
Translate roadmap initiatives into structured, time‑boxed execution plans with milestones
Lead hands‑on configuration and implementation of AI and automation capabilities
Design scalable automation architecture and clean up existing configuration where necessary
Work alongside the internal Zendesk administrator and CXM team members who will continue owning BAU and maintenance
Assign and coordinate initiative-related tasks with internal team members where support is required
Provide weekly progress updates and highlight blockers or dependencies

What we offer

Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits

Parttime

Senior Systems Administrator

The Senior Systems Administrator plays a critical role in building, maintaining,...

Location

United States , Los Angeles, San Francisco, Phoenix, New York

Salary:

150000.00 - 210000.00 USD / Year

Whatnot

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Support systems administration
Proven experience leading administration of Zendesk and 1+ other customer support platform (e.g., Salesforce Service Cloud, Intercom) at scale, supporting thousands of internal and off-shore agents across 4+ sites (system certifications preferred)
Solid understanding of post-purchase operations, including Customer Experience, Trust & Risk, WFM, and QA use cases
Experience managing system integrations, configuring APIs, data flows, and automations by working with internal tooling partners
Strong technical skills, including proficiency in HTML, JavaScript, JSON, SQL, and Python
Ability to gather requirements from non-technical stakeholders and translate them into scalable system solutions
Strong troubleshooting skills and comfort managing day-to-day system operations and incidents
Detail-oriented mindset with a focus on system configuration, permissions, governance, and data integrity
Strong documentation and communication skills, with the ability to support training and change management
Comfort balancing strategic improvements with hands-on execution in a high-growth environment

Job Responsibility

Own the administration, configuration, and ongoing improvement of post-purchase support systems, including Zendesk and related tooling across Customer Experience and Trust & Risk, supporting thousands of agents across our in-house team and multiple vendors
Ensure systems are configured to support operational workflows, user experience requirements, and evolving business needs
Partner with operations and business stakeholders to translate short- and long-term requirements into scalable system solutions and a product roadmap
Manage integrations between Zendesk and other internal systems to ensure data accuracy, reliability, and end-to-end visibility
Monitor vendor relationship and system performance, troubleshoot issues, and drive timely resolution to minimize disruption to support operations
Design, document, and maintain workflows, automations, permissions, and reporting to improve efficiency and consistency
Support system releases and enhancements, including testing, documentation, training, and change management
Identify opportunities to improve tooling, processes, and system architecture to support scale, reliability, and high-quality user support

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

Implementation Specialist

As the Implementation Specialist, you will play a pivotal role in managing and o...

Location

Philippines , Metro Manila

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

Proven experience owning and administering a complex Zendesk instance
Strong hands-on knowledge of Zendesk configuration (triggers, automations, SLAs, forms, roles)
Experience managing CX tools and integrations
Ability to design scalable workflows that reduce manual work and improve response times
Hands-on experience with reporting, dashboards, and CX metrics (Solved tickets, SLA, CSAT, response and resolution times)
Comfortable serving as the primary point of contact for CX tooling issues and escalations
Experience partnering with WFM or Operations to ensure coverage aligns with demand and protects SLAs
Strong communicator with a practical, systems-thinking mindset

Job Responsibility

Zendesk Configuration and Administration: Configure Zendesk settings, including ticket forms, automations, triggers, macros, and user roles
Manage user accounts, permissions, and access levels
Monitor system performance, troubleshoot issues, and collaborate with Zendesk support
CX Tools Management: Oversee all other tools utilized by the CX team for chat, live channels, and other customer interaction platforms
Configure and optimize settings within these tools
Stay informed about new features, updates, and best practices
Process Optimization: Analyze current support processes and workflows to identify opportunities for optimization and automation
Implement and refine workflows, ticket routing rules, and SLA policies
Regularly review and update knowledge base articles and self-service resources
Reporting and Analytics: Create custom reports and dashboards to track key performance metrics and KPIs

What we offer

Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Zendesk Administrator

PartnerHero

Location:
Honduras , San Pedro Sula or Tegucigalpa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

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