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Industry Giant: A World-Top-Tier Fast Fashion Retail Group, known for its innovation and digital transformation. Global Impact: Operates thousands of stores worldwide with a massive online footprint serving millions of global users. Culture: Flat structure, result-oriented, emphasizing "Global One Team" collaboration and continuous improvement. About the Team: Core Business: You will be guarding the "Crown Jewel" – the Global Brand Official Website, directly impacting global revenue. Tech Stack: Utilizing modern cloud architecture and CI/CD pipelines; a bridge between business strategy and technical execution. Exposure: High visibility role, working directly with global stakeholders and managing top-tier international vendors.
Job Responsibility:
System Stability & SRE: Own the availability and performance of overseas EC platforms. Lead incident management and root cause analysis to ensure SLA attainment
Mega-Event Support: Orchestrate technical preparation for high-traffic global sales campaigns (e.g., Black Friday), managing capacity planning and performance tuning
Release & Vendor Management: Oversee the end-to-end release lifecycle, ensuring quality delivery from vendors. Manage IT budgets and drive ROI optimization
Continuous Improvement: Act as a strategic partner to business stakeholders, identifying technical pain points and driving long-term system optimization
Requirements:
5+ years in E-commerce Operations or Application Support, with a strong background in Retail/FMCG industries
Deep understanding of EC ecosystems (OMS, Payment, Inventory) and software development lifecycle (SDLC/CI/CD)
Ability to troubleshoot technical issues while managing complex stakeholder relationships and vendors
PMP/ITIL certification is a plus
Fluent English is a must (Working Proficiency)
Japanese is highly preferred
Bachelor’s degree or above in CS or related fields