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About the role: Direct staff and serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods while ensuring guest satisfaction. Assist managers to maintain normal operations. What you will do: The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. The ability to ascertain a guest's satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Job Responsibility:
Direct staff and serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods while ensuring guest satisfaction
Assist managers to maintain normal operations
The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness
The ability to ascertain a guest's satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Requirements:
An outgoing personality and a can-do approach to an assigned task
Background in Luxury Resort and Hotel considered an asset
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort