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We are seeking a hands-on Yardi Administrator to take ownership of day-to-day Yardi support, ticket resolution, and small enhancement projects. This Yardi Administrator role is critical in centralizing Yardi expertise and alleviating an existing team member who is currently managing a high volume of system-related work. This Yardi Administrator role is a highly interactive role requiring strong troubleshooting skills, functional Yardi knowledge, and the ability to work closely with end users to resolve issues in real time. This Yardi Administrator role is for an onsite long term contract to fulltime position.
Job Responsibility
Serve as the primary owner of Yardi application support, managing a high volume of tickets related to: User errors and training gaps, Data inconsistencies and corrections, Workflow and process-related questions
Troubleshoot and resolve issues by: Walking users through problems step-by-step, Explaining system behavior and proper usage, Applying backend fixes and data updates as needed
Support a Yardi v7 (legacy) environment while assisting with the transition to Yardi Elevate
Execute small enhancement projects including configuration updates, cleanup efforts, and process improvements
Provide functional support across key Yardi modules: Procure-to-Pay, Financials (basic accounting processes), Residential / Public Housing, Inspections, Maintenance applications and integrations
Act as a liaison between business users and technical teams when needed
Requirements
Hands-on experience supporting Yardi in a production environment
Strong understanding of public housing and/or residential housing workflows
Knowledge of financial processes, especially Procure-to-Pay
Excellent communication and end-user support skills (patience, clarity, and empathy required)
Proven ability to manage tickets and small projects independently
Comfortable working in a legacy system environment (Yardi v7)
Willingness to work onsite across two locations
Nice to have
Run and support existing Yardi reports
Modify or troubleshoot SQL-based reports
Assist with ad hoc reporting requests
Exposure to BI tools or reporting platforms is a plus
What we offer
Medical, vision, dental, and life and disability insurance