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Yacht Service Specialist

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Four Seasons

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Location:
United States of America , Miami

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Reporting to the Manager-Shore Operations, the Yacht Service Specialist will support the pre cruise guest service experience team.

Job Responsibility:

  • Respond to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Provide guests with the highest level of personalized service and recognition through storing and sharing customer information
  • Ensure the integrity of the local database and provide support to the Private Yacht Consultant team
  • Assist with all questions and concerns of guests during pre-sailing preparations and coordinate with onboard Concierge for seamless handover and continuity of guest coordination
  • Work with local Destination Management Companies (DMC’s) or the designated shore experience providers to select and purchase “as is” or call or e-mail to customize these to their needs
  • Show adaptability and flexibility to change any touring requests to a certain guests' needs
  • Work with Shore Experience management team to customize arrangements in coordination with DMC communication

Requirements:

  • Bachelor’s Degree preferred
  • Preference for degrees in Tourism and Hospitality or a related field
  • 3+ years in luxury travel, preferably in luxury cruise industry
  • Previous experience delivering destination experiences within a luxury cruise line
  • Travel occasionally for training purposes
  • Strong email and telephone communication skills
  • Ability to work with confidential information
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Ability to experience our hotels as a guest through the Employee Travel program
  • Complimentary Employee Meals

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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