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Reporting to the Manager-Shore Operations, the Yacht Service Specialist will support the pre cruise guest service experience team.
Job Responsibility:
Respond to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Provide guests with the highest level of personalized service and recognition through storing and sharing customer information
Ensure the integrity of the local database and provide support to the Private Yacht Consultant team
Assist with all questions and concerns of guests during pre-sailing preparations and coordinate with onboard Concierge for seamless handover and continuity of guest coordination
Work with local Destination Management Companies (DMC’s) or the designated shore experience providers to select and purchase “as is” or call or e-mail to customize these to their needs
Show adaptability and flexibility to change any touring requests to a certain guests' needs
Work with Shore Experience management team to customize arrangements in coordination with DMC communication
Requirements:
Bachelor’s Degree preferred
Preference for degrees in Tourism and Hospitality or a related field
3+ years in luxury travel, preferably in luxury cruise industry
Previous experience delivering destination experiences within a luxury cruise line
Travel occasionally for training purposes
Strong email and telephone communication skills
Ability to work with confidential information
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Ability to experience our hotels as a guest through the Employee Travel program