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Xfinity Retail Service Associate

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Comcast Advertising

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Location:
United States , Bloomingdale

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Category:
-

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Contract Type:
Not provided

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Salary:

17.00 USD / Hour
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Job Description:

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.

Job Responsibility:

  • Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store
  • Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found
  • May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner
  • Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment
  • Serves as an in-store expert for Xfinity Mobile support
  • Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative
  • Assists Store Leadership in Inventory and Merchandising responsibilities
  • Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process
  • Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience
  • Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity

Requirements:

  • High School Diploma / GED
  • Relevant Work Experience: 0-2 Years
  • Customer-Focused
  • Workplace Organization
  • Teamwork
  • Self Motivation
  • Resilience
  • Communication
  • Professional Integrity
  • Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Regular, consistent and punctual attendance

Nice to have:

  • Crazy about tech stuff
  • Like learning new things
  • Happy to help out
  • Enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
What we offer:
  • Paid Time off
  • Physical Wellbeing benefits
  • Financial Wellbeing benefits
  • Emotional Wellbeing benefits
  • Life Events + Family Support benefits
  • on-the-job-training
  • wall-to-wall benefits
  • commission (no cap on earnings)

Additional Information:

Job Posted:
January 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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