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Xfinity Retail Service Associate

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Comcast Advertising

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Location:
United States , Jessup

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Category:
Sales

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Contract Type:
Not provided

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Salary:

18.56 USD / Hour
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Job Description:

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Responsibility:

  • Provide a white-glove experience activating new devices or BYOD to the network
  • Guide customers through tablet setup and connectivity options
  • Support activation and pairing of wearable devices
  • Educate customers on accessories and add-ons
  • Troubleshoot and resolve complex device or service issues
  • Assist customers in securing accounts, replacing lost or stolen devices
  • Use advanced tools to manage escalations
  • Assist customers with transferring contacts, emails, and media
  • Provide password resets with appropriate credential verification
  • Activate and configure SIM or eSIM for device connectivity
  • Perform in-depth diagnostics to identify and resolve issues
  • Process returns or exchanges in compliance with company policies
  • Assist with warranty claims and replacement processes
  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible
  • Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups
  • Provide hands-on demonstrations of devices and features
  • Support store resets for proper merchandising and operational readiness
  • Maintain visual standards and product placement
  • Inspect back-of-house to ensure clean, secure, and properly placed inventory
  • Facilitate quick device swaps for customers
  • Process equipment returns efficiently while ensuring compliance

Requirements:

  • 0-2 Years Relevant Work Experience
  • High School Diploma / GED
  • Customer-Focused
  • Workplace Organization
  • Teamwork
  • Self Motivation
  • Resilience
  • Communication
  • Professional Integrity
What we offer:
  • Paid Time off
  • Physical Wellbeing
  • Financial Wellbeing
  • Emotional Wellbeing
  • Life Events + Family Support
  • Commission (no cap on earnings)

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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