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We're looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that's right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time. Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready – this is your shot at a career with no limits. Whatever you want, we've got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings).
Job Responsibility:
Support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities
Serve as a go-to technical and operational resource
Handle mobile activation, education, troubleshooting, and escalations
Assist with operational priorities to ensure that customers leave confident and excited about their Comcast products and services
Provide a white-glove experience activating new devices or BYOD to the network
Guide customers through tablet setup and connectivity options
Support activation and pairing of wearable devices
Educate customers on accessories and add-ons
Demonstrate strong understanding and enthusiasm for technology
Demonstrate basic features and capabilities of devices
Troubleshoot and resolve complex device or service issues
Assist customers in securing accounts, replacing lost or stolen devices
Use advanced tools to manage escalations
Assist customers with transferring contacts, emails, and media
Provide password resets
Activate and configure SIM or eSIM
Perform in-depth diagnostics
Process returns or exchanges
Assist with warranty claims and replacement processes
Ensure devices, counters, accessories, and walkways are clean and accessible
Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups
Provide hands-on demonstrations of devices and features
Support store resets for proper merchandising and operational readiness
Maintain visual standards and product placement
Inspect back-of-house to ensure clean, secure, and properly placed inventory
Facilitate quick device swaps
Process equipment returns efficiently
Understand and follow Comcast Operating Principles
Own the customer experience and promote digital options
Be an enthusiastic learner and advocate of Comcast products and services
Win as a team through collaboration
Participate in the Net Promoter System
Drive results and operational excellence
Foster and support a culture of inclusion
Do what's right for customers, teammates, communities, and investors