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The Mobile Retail Service Associate (Mobile RSA) supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
Job Responsibility:
Mobile Activations & Customer Education
Mobile Escalations
Mobile Support
On-Demand Delivery, BAPIS & XM Upsell
Customer Check-In
Operations
Express Transactions
Understand and follow the Comcast Operating Principles
Own the customer experience and promote digital options at every touchpoint
Be an enthusiastic learner and advocate of Comcast products, services, and digital tools
Win as a team through collaboration and openness to new ideas
Participate in the Net Promoter System: huddles, callbacks, and feedback loops
Drive results and operational excellence
Foster and support a culture of inclusion
Do what’s right for customers, teammates, communities, and investors