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Xfinity Retail Service Associate

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Comcast Advertising

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Location:
United States , Tucson

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Category:
-

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Contract Type:
Not provided

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Salary:

17.14 USD / Hour
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Job Description:

The Mobile Retail Service Associate (Mobile RSA) supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Responsibility:

  • Mobile Activations & Customer Education
  • Mobile Escalations
  • Mobile Support
  • On-Demand Delivery, BAPIS & XM Upsell
  • Customer Check-In
  • Operations
  • Express Transactions
  • Understand and follow the Comcast Operating Principles
  • Own the customer experience and promote digital options at every touchpoint
  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools
  • Win as a team through collaboration and openness to new ideas
  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops
  • Drive results and operational excellence
  • Foster and support a culture of inclusion
  • Do what’s right for customers, teammates, communities, and investors

Requirements:

  • High School Diploma / GED
  • Relevant Work Experience 0-2 Years
  • Customer-Focused
  • Workplace Organization
  • Teamwork
  • Self Motivation
  • Resilience
  • Communication
  • Professional Integrity

Nice to have:

  • Communicator
  • Digital Savvy
  • Enthusiastic
  • Good Listener
  • Helpful
  • Problem Solver
What we offer:
  • Paid Time off
  • Physical Wellbeing
  • Financial Wellbeing
  • Emotional Wellbeing
  • Life Events + Family Support

Additional Information:

Job Posted:
April 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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