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Xfinity Retail Service Associate

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Comcast

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Location:
United States , Chicago

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Category:
-

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Contract Type:
Not provided

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Salary:

17.00 USD / Hour

Job Description:

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.

Job Responsibility:

  • Provides strong understanding and enthusiasm for technology, especially company products and services
  • Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning
  • May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner
  • Performs non-sales customer service transactions including equipment returns and swaps, customer pick up for buy-online-pick-up in-store order fulfillment
  • Serves as an in-store expert for Xfinity Mobile support
  • Supports the onboarding of a Xfinity Mobile customer
  • Assists Store Leadership in Inventory and Merchandising responsibilities
  • Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience
  • Readily adjusts and adapts to store management priorities and direction

Requirements:

  • High School or Equivalent
  • Generally requires 0-2 years related experience
  • Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Nice to have:

  • Customer-Focused
  • Workplace Organization
  • Teamwork
  • Self Motivation
  • Communication
  • Resilience
  • Professional Integrity
What we offer:
  • Paid Time off
  • Physical Wellbeing benefits
  • Financial Wellbeing benefits
  • Emotional Wellbeing benefits
  • Life Events + Family Support benefits
  • Commission (no cap on earnings)

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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