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Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.
Job Responsibility:
Provides strong understanding and enthusiasm for technology, especially company products and services
Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning
May greet customers
Performs non-sales customer service transactions including equipment returns and swaps, customer pick up for buy-online-pick-up in-store order fulfillment
Serves as an in-store expert for Xfinity Mobile support
Supports the onboarding of a Xfinity Mobile customer
Assists Store Leadership in Inventory and Merchandising responsibilities
Helps the leadership team by conducting the weekly cycle count process
Knows current processes and procedures and suggests improvements
Readily adjusts and adapts to store management priorities and direction
Requirements:
High School or Equivalent
0-2 years related experience
Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary