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We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time. Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready – this is your shot at a career with no limits. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings). At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.
Job Responsibility
Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
Providing outstanding customer service with all customer interactions
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
Helping customers interpret and clarify their account statements and pay their bills in the store
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests
Acting as brand ambassador to promote Comcast/Xfinity products
Providing expert-level understanding and passion around technology, especially around Comcast products and services
Maintaining detailed sales product knowledge, including competitive information
Contributing to a fun and competitive environment
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
Requirements
High School Diploma or equivalent
Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
Regular, consistent, and punctual attendance
Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly
2-5 Years Relevant Work Experience
What we offer
Paid Time off
Physical Wellbeing
Financial Wellbeing
Emotional Wellbeing
Life Events + Family Support
Medical, Dental, and Vision coverage
Comcast XFINITY courtesy services in Comcast serviced areas
Discount tickets to our Universal Resorts
Paid Parental leave
Tuition reimbursement of up to $8,000 (Full Time employees)
401K Savings Plan – with up to 6% dollar-to-dollar matching