Xfinity Lead Retail Sales Consultant

• Assumes leadership role with customers and sales consultants sharing and demonstrating product, service and sales know-how, delivering a superior experience every time
• Fosters and emulates sales excellence, professionalism, customer engagement and integrity
• Operates as a sales floor leader ensuring sales floor standards are met and observes and coaches sales consultants to deliver a superior store experience
• Identifies coaching and training opportunities and partners with key stakeholders to address
• As needed, steps in to meet or exceed sales quotas for the store in an accountability-based culture
• Ensures all customer facing technology is functional to optimize sales opportunities, store and employee experiences
• As directed by store management, supports daily sales floor responsibilities including staffing, scheduling, huddle and dress code compliance
• Owns new hire experience including onboarding, training and development for technology, tools and process
• Serves as signatory of verification of inventory counts as well as finance and operational audits in absence of store management
• Serves as signatory on daily cash management and sales verification when Store Management is not available
• Assumes team leadership role with customer service escalations, employee needs and operational requirements when Store Management is not available
• Supports the cycle count and inventory receiving process in similar circumstances
• Audits the execution of store policies and procedures such as retention, payments, equipment, sales integrity and revenue assurance to support a high performing store experience

• Customer-Focused
• Workplace Organization
• Persuasion
• Accountability
• Respect Diversity
• Technical Knowledge
• Teamwork
• Self Motivation
• Resilience
• Critical Thinking Problem Solving
• Communication
• Professional Integrity
• High School Diploma / GED
• 5-7 Years Relevant Work Experience
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Comcast experience preferred

• Paid Time off
• Physical Wellbeing benefits
• Financial Wellbeing benefits
• Emotional Wellbeing benefits
• Life Events + Family Support benefits
• Commission (no cap on earnings)
• On-the-job-training