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Capital One Logo Capital One · IT - Administration

WSS Process Coordinator

Philippines, Muntinlupa City · Job Posted April 16, 2026
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Job Description

To support Capital One Philippines and US Card internal sites in managing various administrative duties in the Workforce Management Scheduling system ensuring accuracy in associates’ schedules and in execution of scheduling and absence management solutions.

Job Responsibility

  • Plots pre-planned off phone activities in the Workforce Management Scheduling system for Capital One Philippines and US Card internal domestic sites
  • Administers corrections on associate’s schedules based on Fair Labor Standards Act (FLSA) exception report
  • Processes requests aligned with the Workforce Management Standard Operating Procedures and compliant with the FLSA
  • Report generation - utilizes appropriate reference files in accessing information
  • Maintains and monitors department-wide reports and adheres to turnaround time of report outputs
  • Escalation of schedule adjustments - communicates exceptions and /or recommends schedule adjustments to scheduling team
  • May be assigned / rotated across related sub-functions including but not limited to sub-functions within Operations
  • Other job-related duties that may be assigned from time to time

Requirements

  • At least 2 years of college
  • Functional knowledge of MS Excel
  • Preferably with familiarity of basic work force tools, work force analysis, and HTML
  • Amenable to Work in Alabang
  • Open to Hybrid Setup and Nigh Shift Schedule

Nice to have

  • Preferably with familiarity of basic Workforce tools
  • Strong interpersonal skills to address requirements of internal customers
  • Ability to organize and monitor information
  • Ability to innovate / identify opportunity areas for process improvement

What we offer

  • Healthy Body, Healthy Mind - options and tools to help you decide which health plans best fit your needs
  • Save Money, Make Money - Secure your present, plan for your future and reduce expenses along the way
  • Time, Family and Advice - Options for your time, opportunities for your family, and advice along the way
Capital One - All Job Offers

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