CrawlJobs Logo

WSS Engineer / Epic Client System Administrator (ECSA)

nttdata.com Logo

NTT DATA

Location Icon

Location:
United States , Plano

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

95918.00 - 222031.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

We are seeking an experienced WSS Engineer / Epic Client Systems Administrator (ECSA) to support, maintain, and optimize the infrastructure that powers our Epic ecosystem. This role is critical to ensuring the reliability, performance, and security of Epic applications across our healthcare organization. The ideal candidate brings deep technical expertise, strong problem‑solving skills, and a collaborative mindset to support clinical operations and enterprise IT initiatives.

Job Responsibility:

  • Install, configure, and maintain Epic server components including Hyperspace, Interconnect, web servers, and related middleware
  • Manage Chronicles, Cache/IRIS configurations, and system-level dependencies
  • Apply patches, upgrades, hotfixes, and coordinate release deployments across environments
  • Maintain documentation for system builds, configurations, and operational procedures
  • Monitor Epic server and application performance (CPU, memory, disk I/O, network throughput)
  • Tune system parameters to improve stability, responsiveness, and uptime
  • Troubleshoot performance issues, system failures, and infrastructure bottlenecks
  • Partner with application teams to diagnose and resolve end‑to‑end performance concerns
  • Administer and support all Epic environments (PRD, TST, DEV, POC, TRN)
  • Coordinate environment refreshes, migrations, and system cloning activities
  • Ensure proper environment isolation, naming conventions, and configuration consistency
  • Support new module implementations and infrastructure readiness for Epic upgrades
  • Implement Epic system security best practices including authentication, certificates, firewall rules, and access controls
  • Ensure compliance with HIPAA, organizational policies, and audit requirements
  • Monitor and manage audit logs, encryption standards, and privileged access
  • Participate in security assessments, risk reviews, and remediation planning
  • Work closely with Epic application teams, network, storage, virtualization, and security teams
  • Provide operational support for Epic-related incidents, service requests, and change management
  • Participate in on-call rotations and provide after-hours support as needed
  • Collaborate with vendors and Epic technical support to resolve complex issues

Requirements:

  • Minimum 10 years of experience as an Epic Client Systems Administrator (ECSA) or equivalent Epic infrastructure role
  • Minimum 10 years supporting Epic implementations, upgrades, and enterprise-scale Epic environments
  • Deep expertise with Epic components such as Hyperspace, Interconnect, MyChart, and system middleware
  • Strong experience with Windows Server administration, Active Directory, DNS, certificates, and group policy
  • Hands-on experience with virtualization technologies (VMware, Citrix, VDI)
  • Proficiency with monitoring tools, performance tuning, and troubleshooting methodologies
  • Strong understanding of healthcare security standards, HIPAA compliance, and audit practices
  • Ability to work independently, manage priorities, and collaborate across multidisciplinary teams
  • Excellent communication, documentation, and problem-solving skills

Nice to have:

  • Experience with Epic Cache/IRIS performance tuning
  • Familiarity with F5 load balancing, clustering, and high-availability architectures
  • Experience supporting Epic mobile platforms (Haiku, Canto, Rover)
  • Knowledge of HL7, FHIR, and interoperability frameworks
  • Epic certifications in relevant system administration or infrastructure tracks

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for WSS Engineer / Epic Client System Administrator (ECSA)

New

Material Handler 1

We are hiring for the position of Material Handler 1 for a warehouse/distributio...
Location
Location
United States , Sumter
Salary
Salary:
Not provided
gomillenniumsoft.com Logo
MillenniumSoft Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 year of relevant warehouse/distribution experience preferred
  • Experience with Walkie Ryder or motorized pallet jack preferred
  • Experience using RF scanners or warehouse technology is an advantage
  • High School Diploma or GED required
  • Ability to work in a fast-paced warehouse environment
  • Ability to lift up to 50 lbs when required
  • Ability to read and interpret distribution documents
  • Ability to work independently with minimal supervision
  • Must be eligible to work in the USA
Job Responsibility
Job Responsibility
  • Pick, pack, label, and process customer orders
  • Scan barcodes and process orders using RF technology
  • Perform palletizing and re-palletizing for shipments
  • Verify shipment accuracy and packaging
  • Operate RF scanners and warehouse equipment
  • Maintain clean and organized work areas
  • Follow warehouse SOPs, GDP, and safety procedures
  • Assist with dock manifest and shrink wrapping duties
  • Support cross-training and backup warehouse operations
  • Report safety hazards, incidents, or suspicious activity immediately
  • Fulltime
Read More
Arrow Right
New

Senior Manager, Plan Build (Meritain)

The Senior Manager, Plan Build serves as a strategic leader who fosters collabor...
Location
Location
United States
Salary
Salary:
67900.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 01, 2026
Flip Icon
Requirements
Requirements
  • Minimum 7+ years of experience in benefit configuration, operations, or related areas
  • Prior leadership experience such as mentorship, team lead, and/or managing project teams supporting operational/technical workflows
  • Strong problem-solving, analytical, and decision-making skills
  • Excellent communication skills and ability to partner effectively across technical and non-technical teams.
Job Responsibility
Job Responsibility
  • Oversee end-to-end Plan Build processes, ensuring accuracy, consistency, and timely build of new group and renewal plans
  • Manage workload distribution, resource planning, and prioritization of work across Plan Build teams
  • Monitor SLA adherence, quality metrics, error trends, and overall operational health
  • Lead automation initiatives and process redesign to streamline workflows and eliminate waste
  • Deploy Lean methodologies to simplify steps, reduce variation, and improve build quality
  • Partner with technology teams to enhance Plan Build tools, templates, and CRM/operational systems
  • Oversee reporting strategies, dashboards, and analysis of plan build accuracy, quality, and turnaround times
  • Utilize data to identify patterns, performance gaps, and opportunities for process improvement
  • Communicate operational performance to leadership and stakeholders
  • Serve as primary operational liaison to Document Writers, Quality, Dual Entry, Onboarding/Renewal Operations, Client Services, and Implementation
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Bonus, commission or short-term incentive program
  • Equity award program.
  • Fulltime
Read More
Arrow Right
New

Analyst, Eligibility

Establishes and maintains processes regarding billing and claims processing, ins...
Location
Location
United States , Austin
Salary
Salary:
43888.00 - 85068.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 04, 2026
Flip Icon
Requirements
Requirements
  • 2+ years customer service or client-facing experience in a fast-paced environment
  • Basic awareness of problem solving and decision making skills
  • Microsoft Office working experience
  • High School Diploma or G.E.D.
Job Responsibility
Job Responsibility
  • Reviews and analyzes applications, forms, and supporting documentation to verify individuals' eligibility for healthcare programs or insurance coverage
  • Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination
  • Compiles and evaluates information, calculating eligibility factors, and ensuring consistent and fair eligibility determinations
  • Escalates eligibility issues and updates member records in the appropriate database(s) to ensure accurate data
  • Conducts basic quality audits of eligibility uploads to ensure data integrity is clean, accurate, and consistent with specifications
  • Communicates regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation
  • Educates customers on basic program services and eligibility requirements
  • Coaches more junior colleagues in intellectual property techniques, processes, and responsibilities to help optimize eligibility reviews
  • Assigns tasks, sets performance goals, conducts performance evaluations, and provides training and educational development opportunities to team members
What we offer
What we offer
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative-Operations

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Franklin
Salary
Salary:
17.00 - 28.46 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 02, 2026
Flip Icon
Requirements
Requirements
  • Customer Service - 1-3 Years of Experiences
  • Strong Analytical Skills
  • Basic computer skills
  • Insurance Knowledge – Plus
  • Critical Thinking
  • Multi-Tasking
  • Written and verbal communication are necessary skills.
Job Responsibility
Job Responsibility
  • Possesses knowledge all Aetna health products available to the senior market.
  • Gives guidance with sales inquiries.
  • Manages various software applications while taking calls when needed and documents processes effectively.
  • Cultivates positive and successful relationship with field sales force/broker/consultant community/customer teams.
  • Navigates and instructs the customer on how to use agent support website.
  • Completes sales orders and requests for materials.
  • Trains and mentor other employees if needed.
  • Assist Supervisor and Manager with providing support to the team.
  • Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers.
  • Anticipates agent’s needs and educates agent on various elements of information and available services created to enhance the overall customer service experience with the company (i.e., assistance with agent self-service tools).
What we offer
What we offer
  • Medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative - Spanish Bilingual

We are seeking a compassionate, customer-obsessed Customer Service Representativ...
Location
Location
United States
Salary
Salary:
17.00 - 31.30 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
May 18, 2026
Flip Icon
Requirements
Requirements
  • 6+ months of customer service experience
  • Basic computer skills
  • Must live in MST/PST Time zones
  • Bilingual in Spanish language as certified by language assessment
  • High School Diploma, GED, or equivalent experience
Job Responsibility
Job Responsibility
  • Actively listen and be an advocate for customers, understand their needs and provide guidance and support
  • Resolve customer inquiries and issues efficiently while documenting all interactions
  • Educate customers about available resources and assist them in navigating their options
  • Anticipate customer needs and provide proactive solutions to enhance satisfaction
  • Collaborate with team members and other departments to address service issues and improve outcomes
  • Document all customer correspondence and maintain confidential records of patient information
  • Follow policies, procedures, and the CVS/Aetna Code of Conduct
What we offer
What we offer
  • Sign-on bonus
  • Medical
  • Dental
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • New colleague orientation
  • Engaging and comprehensive training
  • Supportive and inclusive culture
  • Fulltime
!
Read More
Arrow Right
New

Patient Relations Analyst

The purpose of the Patient Relations Analyst at Oak Street Health is to educate ...
Location
Location
United States , Mesa
Salary
Salary:
21.10 - 40.90 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 26, 2026
Flip Icon
Requirements
Requirements
  • Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
  • US work authorization
  • Someone who embodies being 'Oaky'
  • Bi-Lingual Required (Spanish)
  • Experience with helping patients or customers understand their insurance coverage
  • A passion for working with others to create an unmatched patient experiences
  • A problem-solving orientation and a flexible and positive attitude
  • Sales background preferred
  • Experience with and a supportive attitude toward our patient population of older adults
  • CRM experience a plus
Job Responsibility
Job Responsibility
  • Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
  • Serve as internal resource in the clinic on insurance questions for providers and staff
  • Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
  • Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
  • Manage the welcome visit and orientation process for new Oak Street Health patients
  • Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
  • Support the clinic management team on operational activities as needed, including scheduling and billing
  • Provide exceptional customer service
  • Foster patient engagement through the design and execution of events, including center tours
  • Other duties as assigned
What we offer
What we offer
  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Opportunities for leadership development and continuing education stipends
  • New centers and flexible work environments
  • Opportunities for high levels of responsibility and rapid advancement
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • Fulltime
Read More
Arrow Right
New

Benefits Verification Representative

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Work at Home
Salary
Salary:
17.00 - 34.15 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6 + months of experience with medical insurance, benefits verification, medical billing or a patient/ healthcare customer service
  • Verifiable High School diploma or GED
Job Responsibility
Job Responsibility
  • Verify insurance coverage for both new and existing patients
  • Process patient prescription orders in a timely manner
  • Demonstrate excellent customer service to patients, healthcare professionals and insurance carriers
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance
  • supplemental benefits
  • discount programs
  • sixteen paid days off
  • ten paid holidays
  • paid time off
  • retirement savings options
  • wellness programs
  • Fulltime
Read More
Arrow Right
New

Store Associate

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Whitehall
Salary
Salary:
15.00 - 19.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 16, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right