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This role supports the technical onboarding, data quality, and performance monitoring of the Themis CMS. You’ll ensure centres are data‑ready, confident using the system, and meeting WRNA quality standards. This is not an IT helpdesk role, it’s a service‑focused position working closely with practitioners, managers, and partners.
Job Responsibility:
Lead onboarding and configuration of the Themis CMS
Support user access, permissions and system readiness
Monitor data quality, accuracy, and performance
Provide training, troubleshooting, and user guidance
Support compliance with data protection and information governance
Contribute to reporting, audits and continuous improvement
Requirements:
Experience with CRM or case management systems in service delivery
Strong understanding of data quality and performance monitoring
Able to explain technical concepts clearly to non‑technical users
Experienced in digital/system change and onboarding