Written Complaints Agent Job at Vodafone (Athens)

New

Client Resident Liaison Officer - Social Housing

The role of our Client Resident Liaison Officer is to act as the main point of c...

Location

United Kingdom , Stone, Dartford

Salary:

28000.00 - 32000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

Job Responsibility

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

What we offer

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave
Sureserve Benefits Hub, accessing over 1000's retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics - salary sacrifice purchase scheme

Fulltime

New

Call Centre Agent

Fortem Solutions are currently recruiting for an Out of Hours Call Centre Agent ...

Location

United Kingdom , Hitchin, Hertfordshire

Salary:

Not provided

Fortem Solutions Ltd

Expiration Date

June 14, 2026

Requirements

Excellent telephone manner with proven track record of dealing with customer service and complaint handling
Excellent communication skills both written and verbal
Experience on a variety of systems and a robust understanding of core IT skills
Interpersonal skills with the ability to engage people and build strong working relationships at all levels, both in house and externally

Job Responsibility

Provide an efficient and customer focused service, being the first point of contact for a range of customers with a variety of needs in response to service requests relating to property maintenance, ensuring customer satisfaction remains the highest priority

What we offer

Pay review every January
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee
Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Fulltime

Customer Contact Specialist - Annuity

What You Can Expect In This Role - Communicate verbally with annuity policyowner...

Location

United States , West Des Moines

Salary:

39470.00 - 65785.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
Previous customer service/call center experience Preferred
Must have the ability to communicate effectively and tactfully with agents and policyowners
Must have knowledge of and ability to maneuver through multiple information screens
Excellent verbal and written communication skills
Must have strong organizational skills
Strong problem solving skills
Ability to work efficiently and independently or in a team environment
Able to adapt to frequent change
Criminal background check required

Job Responsibility

Communicate verbally with annuity policyowners, agents, third parties and internal support departments in matters relating to customer needs
Approach all interactions with the customer at the forefront, using the corporate shared values as the guide for all interactions
Responsible for front line/customer facing in responding to inbound calls by providing support to agents, policy owners, third parties or others in verbal and written communication using a professional and friendly approach
Answer calls regarding policy values, various features and rider benefits, coverage options, indexed and variable policy performance, products, interest rates, address changes and allocation changes, withdrawals, surrenders, transfers and exchanges, beneficiary changes, ownership changes, guideline and regulations, annual and quarterly statements, completing forms and provide standard established turnaround times
Acquire and maintain working knowledge of company products
Field questions regarding policy loans, billing and accounting processing, grace processing and lapse notification
Display a working knowledge of premium and contribution regulations
Correctly identify appropriate regulations to ensure proper handling of requests
Consult and coordinate with all other applicable departments
Submit accurate and timely requests via workflow system

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program
An ownership culture that inspires

Fulltime

Front Office Supervisor

As the Hotel Reception Supervisor, you will play a pivotal role in creating unfo...

Location

United Kingdom , Luton

Salary:

28593.58 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Prior experience in a supervisory or leadership role in a hotel reception department is preferred
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus
A passion for delivering exceptional guest service with a friendly and approachable demeanour
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficient computer skills, including knowledge of hotel management systems
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7

Job Responsibility

Front Desk Excellence: You'll lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile
Guest Engagement: As the face of our hotel, you'll engage with guests, anticipate their needs, and go above and beyond to exceed their expectations
Supervision and Training: You'll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service
Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency
Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences

What we offer

Competitive salary and opportunities for career growth within Lighthouse Hotel management family
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge
Employee / Friend & Family discounts on hotel stays and dining
Vibrant and inclusive work environment with a diverse team
Employee recognition programs to celebrate your achievements

Fulltime

Security Agent

Patrol all areas of the property; assist guests with room access. Monitor Closed...

Location

Taiwan , Banqiao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Patrol all areas of the property
assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary

Fulltime

Officer-Loss Prevention-Agente De Seguridad

Location

Chile , Santiago

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Patrol all areas of the property
assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary

Fulltime

Front Desk Agent

The Front Desk Agent welcomes and registers hotel guests as well as checks guest...

Location

United States of America , Calistoga

Salary:

26.68 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Strong written and oral presentation skills
Strong computer skills
Strong problem solving skills, ability to handle difficult situations and guests
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.

What we offer

Cigna medical and dental benefit options
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Loss Prevention Agent

Patrol all areas of the property; assist guests with room access. Monitor Closed...

Location

Rome

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Patrol all areas of the property
assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary

Fulltime

Select Country

Written Complaints Agent

Job Description

Job Responsibility

Requirements

What we offer

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