Writer & Customer Support Specialist Job at Robert Half (Salt Lake City)

Trust and Safety Support Specialist

TL;DR Our Trust & Safety team is dedicated to safeguarding our users, products, ...

Location

Sweden , Stockholm

Salary:

Not provided

Lovable

Expiration Date

Until further notice

Requirements

2+ years in fraud operations, payment risk, trust and safety investigations, or a similar support role at a consumer or SaaS platform.
Experience with handling complex trust and safety cases, policies and resolving disputes requiring communication with customers, platforms and authorities.
Clear writer.
Calm under pressure during incidents and disputes, and pragmatic about false positives vs. user friction.

Job Responsibility

Conduct end-to-end investigations of suspected safety incidents and platform ToS violations and determine appropriate enforcement actions.
Manage customer interactions for safety related reports.
Analyze harmful behaviour, emerging abuse patterns and threat landscape to improve detection systems and inform harm prevention strategies.
Tune and propose new rules, signals, and features for our Trust & Safety detection systems.
Run root-cause analyses on safety incidents and help integrate learnings back into product, risk, and engineering roadmaps.
Build dashboards and alerting that make abuse trends visible and actionable, minimizing the potential for bad actors to misuse the platform.
Work with the leadership of Trust & Safety, Support, and Legal on edge cases and policy changes.
Use AI tooling and agents to enhance abuse detections, response and prevention proactively.

Fulltime

Social Support Specialist

Notion is seeking a Social Support Specialist to be the public face of our custo...

Location

United States , New York; San Francisco

Salary:

132000.00 - 150000.00 USD / Year

Notion

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support, customer experience program management, or social media support or engagement roles, preferably at a SaaS or technology company
Exceptional writer with a keen sense of judgment and empathy, able to communicate clearly and effectively in public online spaces
Direct experience managing customer conversations on X, Instagram, LinkedIn, or similar platforms
Strong understanding of social media tools (e.g., Sprout Social or similar) for monitoring, engagement, and reporting
Proactive, organized, and able to manage multiple priorities in a fast-moving environment
Comfortable working cross-functionally and can navigate ambiguity
Enthusiastic about helping customers and thrives on solving problems
Experience with Notion as a product, and ideally have supported others in getting the most out of Notion
Experience with community management or supporting ambassador/influencer programs is a plus
Curious and willing to adopt AI tools to work smarter and deliver better results

Job Responsibility

Direct Social Engagement: Responding in real-time to customer inquiries, issues, and feedback on X and other social platforms
Program Ownership: Owning and evolving the daily operations and strategy for Notion’s social support program
Escalation Management: Managing social and executive support escalations through to resolution
Platform Expansion: Assessing opportunities to expand Notion’s social support presence to new platforms
Community & Ambassador Support: Overseeing CX's support for Notion Ambassadors
Product Feedback Loop: Collecting, synthesizing, and sharing product feedback and trends from social channels and Ambassadors
Brand Voice Champion: Upholding and modeling Notion’s brand voice and tone in every interaction

Fulltime

Client Support Specialist

Every week, we receive thousands of inquiries across text, email, and phone from...

Location

United States

Salary:

60000.00 - 75000.00 USD / Year

Atticus

Expiration Date

Until further notice

Requirements

At least three years of professional work experience
Succeeded in jobs that involve supporting customers all day across different channels (CX, support, insurance, sales, etc.)
Care about people and can interact with folks from all walks of life
Able to simultaneously be supportive to a person in crisis and quickly drive a conversation
Quick learner and a competent writer
Able to master complex new topics and platforms when given instruction and support

Job Responsibility

Meet clients where they are, provide clarity and direction, and build trust in our process
Communicate with clients to understand the root of their inquiry, determine the best way to support them, and guide them clearly on next steps
Become an expert in complex and interesting legal processes
Learn to navigate our internal tools (Kustomer, Salesforce, etc.)
Support hundreds of ordinary people (each with a unique story) every week

What we offer

Medical and dental insurance with 100% of employee premiums covered
15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year)
Free membership to OneMedical
$600/year reimbursable stipend for internet service
$1,000 reimbursable stipend for education and training outside of work
Up to $1,200/year student loan repayment assistance
401(k) and optional HSA/FSA
Humble, thoughtful, smart, fun colleagues
Equity
Uncapped bi-annual bonus structure

Fulltime

Direct Writer-Program Specialist

Administer specialty insurance programs, service insureds, process requests, and...

Location

United States , Stevens Point

Salary:

Not provided

Sentry

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent work experience
Minimum 2 years of related work experience
P&C license required
Experience in the use of office and business software applications
Demonstrated experience in creating custom reports
Prior Commercial Lines insurance experience desired with knowledge of Commercial Lines products and/or underwriting guidelines
Ability to interpret and apply commercial insurance concepts and underwriting guidelines for majority of positions beneficial
Effective organizational, human relations, and communications skills
Knowledge of Sentry’s insurance operations and philosophies
Strong critical thinking and analytical skills

Job Responsibility

Administer specialty insurance programs
service insureds
process requests
coordinate monthly updates with John Deere
Respond to a variety of customer calls including coverage questions, quotes, policy change, cancellation and loss run requests and billing questions
Maintain agent appointments, distributes agent materials and generates agent commission reports
Create, analyze & distribute statistical spreadsheets for John Deere programs
Maintain applicable systems to support the dealer programs and products
Reconcile and balance financials between John Deere Financial and Sentry for the UltraGard, and Floater programs
Complete necessary underwriting tasks related to the issuance of new policies, renewals changes and cancellations

What we offer

Scheduled Hybrid work model (Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office)
In-office workspace and materials for your home office
Laptop provided prior to start
Equipment for your home office
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting
Sentry University (SentryU) and Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance

Fulltime

Technical Writer / Knowledge Base Specialist

We are looking for a Technical Writer / Knowledge Base Specialist to join our te...

Location

Spain , Barcelona

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience as a Technical Writer, Documentation Specialist, or similar role
Experience documenting digital products, SaaS platforms, or technical tools
Experience using documentation platforms such as Confluence, GitBook, Notion, Zendesk Guide, or similar tools
Excellent written communication skills
Strong ability to structure and simplify complex information
User-centric mindset, focused on helping customers find answers quickly
Ability to quickly learn and understand technical products
High attention to detail and content quality

Job Responsibility

Own and maintain the company’s product Knowledge Base
Write and update documentation for platform features, configurations, and workflows
Create step-by-step guides, tutorials, and FAQs to support users
Translate technical concepts into clear and accessible content for non-technical users
Collaborate with Product Managers and Engineers to document new features and releases
Ensure documentation stays accurate and updated as the product evolves
Improve the structure, taxonomy, and organization of the knowledge base
Create supporting materials such as screenshots, diagrams, or short video tutorials
Use support tickets, customer feedback, and usage data to continuously improve documentation

What we offer

Flexible schedule
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Responsibility from day one, and professional and personal growth
Great work environment, and international team of talented people
23 vacation days + your birthday off
Health insurance from Day 1
English or Spanish lessons
Wellhub
Flexible retribution (tax free allowance on restaurants and transport)

Fulltime

Finance Specialist - Workday Financials

In this role you will be a member of the Workday Configuration team supporting a...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience of working in a Finance team with experience of core financial accounting processes and controls
Good understanding of financial/reg/stat reporting particularly in the Insurance industry would be highly desirable
3+ years Workday Financials experience in AMS/CVS roles as a Workday implementer and/or Client Support
Demonstrable experience of being able to troubleshoot complex Workday Financials configuration, data and security support issues and ability to identify the most efficient workarounds to resolve and optimize the business processes and controls within Workday
Adaptive Planning experience
Experience of using EIBs/Web Services
Ability to create Workday Custom Reports, Calculated fields, condition rules, custom objects, custom fields
Excellent communication and stakeholder management skills and ability to liaise with end users across the business
Excellent organization and time management skills needed for prioritization and resolution of assigned support tickets
Any PRISM and/or Accounting Centre experience will be highly desirable

Job Responsibility

Provide support for the delivery of Grow & Transform enhancements across the Workday Financials Roadmap, based on detailed planning with Product Owners, and where necessary, provide Workday subject matter expertise across all modules in Workday Financials
Work within a team of Finance systems specialists who are responsible for Workday configuration enhancements, optimisation, new features and functionalities
Work with end users and product owners across each Workday pillar to identify and work through cross functional impacts of any post-production changes in Workday
Oversee custom reporting, assessment of reporting requests and ownership of the reporting catalogue for Finance
Managing Workday 'Ask an Expert' requests for Finance
Drive the annual functional reviews for Finance as part of the Workday Success Plans subscription
Drive the twice a year Feature Release reviews in conjunction with Product Owners to determine which features should form part of Product backlogs for delivery
Ensure the Workday ERP solution design is maintained for the areas relating to Workday Financials modules
Chair Beazley's Workday Financials governance forum for changes to the workday data model
Involvement in Beazley's internal Value Realisation Framework and Finance Technical Design Authority

Fulltime

Finance Specialist - Workday Financials

Job Summary: In this role you will be a member of the Workday Configuration team...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience of working in a Finance team with experience of core financial accounting processes and controls is required
3+ years Workday Financials experience in AMS/CVS roles as a Workday implementer and/or Client Support is required
Adaptive Planning experience is essential
Experience of using EIBs/Web Services
Ability to create Workday Custom Reports, Calculated fields, condition rules, custom objects, custom fields is required
Excellent communication and stakeholder management skills and ability to liaise with end users across the business
Excellent organization and time management skills needed for prioritization and resolution of assigned support tickets
Experience as a Qualified Accountant is required
Accounting qualifications such as CIMA, ACCA, ACA is required
Report Writer certification is required

Job Responsibility

Provide support for the delivery of Grow & Transform enhancements across the Workday Financials Roadmap, based on detailed planning with Product Owners, and where necessary, provide Workday subject matter expertise across all modules in Workday Financials
Work within a team of Finance systems specialists who are responsible for Workday configuration enhancements, optimisation, new features and functionalities
Work with end users and product owners across each Workday pillar to identify and work through cross functional impacts of any post-production changes in Workday
Oversee custom reporting, assessment of reporting requests and ownership of the reporting catalogue for Finance
Managing Workday 'Ask an Expert' requests for Finance
Drive the annual functional reviews for Finance as part of the Workday Success Plans subscription
Drive the twice a year Feature Release reviews in conjunction with Product Owners to determine which features should form part of Product backlogs for delivery
Ensure the Workday ERP solution design is maintained for the areas relating to Workday Financials modules
Chair Beazley's Workday Financials governance forum for changes to the workday data model
Involvement in Beazley's internal Value Realisation Framework and Finance Technical Design Authority

Fulltime

Email Marketing Specialist

We are looking for an Email Marketing Specialist to join a remote team supportin...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2-3 years of hands-on experience using HubSpot, including Marketing Hub, Sales Hub, and Content Hub
Demonstrated ability to execute email campaigns and manage marketing automation within an email marketing platform
Experience building audience lists, workflows, and performance dashboards to support data-driven marketing decisions
Strong collaboration skills with the ability to work effectively across internal teams and external partners
Solid understanding of segmentation strategies, campaign performance tracking, and lifecycle marketing principles
Excellent organizational and communication skills, with the ability to manage multiple priorities in a remote work setting

Job Responsibility

Develop and launch email marketing campaigns that align with broader brand and engagement goals
Create and refine audience segments in HubSpot to support targeted outreach and personalized communication strategies
Design, maintain, and optimize automated workflows across marketing channels to improve lead nurturing and customer engagement
Collaborate with internal partners to gather business needs and translate them into effective segmentation, automation, and campaign plans
Build reporting dashboards in HubSpot and monitor key metrics to evaluate campaign effectiveness and identify opportunities for improvement
Support the implementation and onboarding of new marketing technology tools that enhance campaign delivery and automation capabilities
Work closely with the website specialist, content writer, marketing specialist, and marketing leadership to ensure cohesive execution across initiatives
Coordinate with external vendors as needed to support campaign operations and marketing program delivery

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training

Fulltime

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Writer & Customer Support Specialist

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