Writer & Customer Support Specialist Job at Robert Half (Salt Lake City)

Technical Writer

We’re looking for a Technical Writer to write, edit, and curate the content in o...

Location

Canada , Toronto; Vancouver

Salary:

59200.00 - 83000.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Bachelors’ degree in any discipline plus 2-5 years experience in a customer service, documentation, or knowledge management role or equivalent combination of education and/or experience
Experience working in an operational support environment and/or SaaS environment is preferred
Proven experience working with Confluence, Madcap Flare, or other content authoring software, basic knowledge of HTML and CSS
demonstrated ability to create clear and easy to read content
Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Accountability: Holds self and others accountable to meet commitments
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results

Job Responsibility

Develop and deliver Knowledge Base publishing training to Customer Support teams on an as needed basis
Leverage usage data to improve content so as to provide increasingly relevant and usable content
Support the development of modern and on-brand writing standards, processes and workflows for external Help Center and internal Knowledge Base content
Create new content based on incoming requests as well as proactive collaboration with Product and Customer Support
Work closely with our Customer Support Training Specialists, Enablement Strategist, and Technical Writers to ensure alignment across training materials and Help Center content
Collaborate with Product teams to build required internal and external content for product releases and updates as needed
Coordinate with Customer Support leadership to remove barriers to content usage and adoption
Perform other related duties as assigned

What we offer

Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Social Support Specialist

Notion is seeking a Social Support Specialist to be the public face of our custo...

Location

United States , New York; San Francisco

Salary:

132000.00 - 150000.00 USD / Year

Notion

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support, customer experience program management, or social media support or engagement roles, preferably at a SaaS or technology company
Exceptional writer with a keen sense of judgment and empathy, able to communicate clearly and effectively in public online spaces
Direct experience managing customer conversations on X, Instagram, LinkedIn, or similar platforms
Strong understanding of social media tools (e.g., Sprout Social or similar) for monitoring, engagement, and reporting
Proactive, organized, and able to manage multiple priorities in a fast-moving environment
Comfortable working cross-functionally and can navigate ambiguity
Enthusiastic about helping customers and thrives on solving problems
Experience with Notion as a product, and ideally have supported others in getting the most out of Notion
Experience with community management or supporting ambassador/influencer programs is a plus
Curious and willing to adopt AI tools to work smarter and deliver better results

Job Responsibility

Direct Social Engagement: Responding in real-time to customer inquiries, issues, and feedback on X and other social platforms
Program Ownership: Owning and evolving the daily operations and strategy for Notion’s social support program
Escalation Management: Managing social and executive support escalations through to resolution
Platform Expansion: Assessing opportunities to expand Notion’s social support presence to new platforms
Community & Ambassador Support: Overseeing CX's support for Notion Ambassadors
Product Feedback Loop: Collecting, synthesizing, and sharing product feedback and trends from social channels and Ambassadors
Brand Voice Champion: Upholding and modeling Notion’s brand voice and tone in every interaction

Fulltime

Client Support Specialist

Every week, we receive thousands of inquiries across text, email, and phone from...

Location

United States

Salary:

60000.00 - 75000.00 USD / Year

Atticus

Expiration Date

Until further notice

Requirements

At least three years of professional work experience
Succeeded in jobs that involve supporting customers all day across different channels (CX, support, insurance, sales, etc.)
Care about people and can interact with folks from all walks of life
Able to simultaneously be supportive to a person in crisis and quickly drive a conversation
Quick learner and a competent writer
Able to master complex new topics and platforms when given instruction and support

Job Responsibility

Meet clients where they are, provide clarity and direction, and build trust in our process
Communicate with clients to understand the root of their inquiry, determine the best way to support them, and guide them clearly on next steps
Become an expert in complex and interesting legal processes
Learn to navigate our internal tools (Kustomer, Salesforce, etc.)
Support hundreds of ordinary people (each with a unique story) every week

What we offer

Medical and dental insurance with 100% of employee premiums covered
15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year)
Free membership to OneMedical
$600/year reimbursable stipend for internet service
$1,000 reimbursable stipend for education and training outside of work
Up to $1,200/year student loan repayment assistance
401(k) and optional HSA/FSA
Humble, thoughtful, smart, fun colleagues
Equity
Uncapped bi-annual bonus structure

Fulltime

Technical Writer / Knowledge Base Specialist

We are looking for a Technical Writer / Knowledge Base Specialist to join our te...

Location

Spain , Barcelona

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience as a Technical Writer, Documentation Specialist, or similar role
Experience documenting digital products, SaaS platforms, or technical tools
Experience using documentation platforms such as Confluence, GitBook, Notion, Zendesk Guide, or similar tools
Excellent written communication skills
Strong ability to structure and simplify complex information
User-centric mindset, focused on helping customers find answers quickly
Ability to quickly learn and understand technical products
High attention to detail and content quality

Job Responsibility

Own and maintain the company’s product Knowledge Base
Write and update documentation for platform features, configurations, and workflows
Create step-by-step guides, tutorials, and FAQs to support users
Translate technical concepts into clear and accessible content for non-technical users
Collaborate with Product Managers and Engineers to document new features and releases
Ensure documentation stays accurate and updated as the product evolves
Improve the structure, taxonomy, and organization of the knowledge base
Create supporting materials such as screenshots, diagrams, or short video tutorials
Use support tickets, customer feedback, and usage data to continuously improve documentation

What we offer

Flexible schedule
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Responsibility from day one, and professional and personal growth
Great work environment, and international team of talented people
23 vacation days + your birthday off
Health insurance from Day 1
English or Spanish lessons
Wellhub
Flexible retribution (tax free allowance on restaurants and transport)

Fulltime

Account Coordinator

Youtech is looking for a talented Account Coordinator to join our team. This pos...

Location

United States , Lisle

Salary:

Not provided

Youtech

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Marketing, Communications, or a related field preferred
1 + years of experience in a marketing, media, or advertising environment, ideally in a performance-driven setting
Basic knowledge of digital media channels including but not limited to Paid Search, SEO, Display, and social media
Excellent written and verbal communication skills, with the ability to clearly convey ideas and updates to both clients and internal teams
Strong organizational, multitasking, and time management abilities, with a sharp attention to detail
Analytical aptitude
Thrive in fast-paced, high-pressure situations, maintaining composure and focus under deadlines

Job Responsibility

Serve as the primary point of contact for clients, ensuring smooth communication and understanding of their goals, needs, and expectations throughout the project lifecycle
Manage day-to-day execution of digital marketing campaigns, ensuring timely delivery of assets, deliverables, and reports to meet client deadlines
Assist in the planning, implementation, and tracking of digital marketing campaigns across multiple channels (SEO, PPC, social media, email, etc.)
Work closely with creative, marketing, and development teams to ensure projects are aligned with client objectives and executed efficiently
Identify opportunities for account growth, such as upselling additional services or recommending new strategies to improve client outcomes
Quickly address any project issues or client concerns, using your judgment to propose and implement effective solutions
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Forecast and track key account metrics
Support Project Manager accounts as needed
Manage the needs from our SEO Specialists, Content Writers, and PPC Specialists

What we offer

Comprehensive medical, dental, vision coverage
Complimentary access to an on-site gym
401(K) with company matching contributions
Paid time off (PTO) and company-observed holidays
An additional PTO day each year dedicated to professional development
Access to a wide range of complementary courses and training programs
One extra PTO day annually to participate in volunteer activities
Structured career advancement pathways within the company
Casual dress code
Company-sponsored activities, including outings and holiday events

Fulltime

Client Experience Specialist

At any given time, 16 million Americans are experiencing a crisis that requires ...

Location

United States

Salary:

60000.00 - 75000.00 USD / Year

Atticus

Expiration Date

Until further notice

Requirements

At least three years of professional work experience
Succeeded in jobs that involve talking to customers all day (CX, sales, support, hospitality, etc.)
Care about people and can interact with folks from all walks of life
Able to simultaneously be supportive to a person in crisis and quickly drive a conversation
Quick learner and a competent writer
Able to master complex new topics and platforms when given instruction and support

Job Responsibility

Communicating on the phone with clients to understand their situation
Figure out whether we can help them
Advise them on the next steps
Become an expert on a complex and interesting field
Learn to rapidly navigate our internal tech platforms and tools (Salesforce, Front, etc.)
Help hundreds of ordinary people (each with a unique story) every week

What we offer

Medical and dental insurance with 100% of employee premiums covered
15 vacation days & ~20 paid holidays each year (including two weeks at end-of-year)
Free membership to OneMedical
$600/year reimbursable stipend for internet service
$1,000 reimbursable stipend for education and training outside of work
Up to $1,200/year student loan repayment assistance
401(k) and optional HSA/FSA
Humble, thoughtful, smart, fun colleagues
Equity
Bonus

Fulltime

Email Marketing Specialist

We are looking for an Email Marketing Specialist to join a remote team supportin...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2-3 years of hands-on experience using HubSpot, including Marketing Hub, Sales Hub, and Content Hub
Demonstrated ability to execute email campaigns and manage marketing automation within an email marketing platform
Experience building audience lists, workflows, and performance dashboards to support data-driven marketing decisions
Strong collaboration skills with the ability to work effectively across internal teams and external partners
Solid understanding of segmentation strategies, campaign performance tracking, and lifecycle marketing principles
Excellent organizational and communication skills, with the ability to manage multiple priorities in a remote work setting

Job Responsibility

Develop and launch email marketing campaigns that align with broader brand and engagement goals
Create and refine audience segments in HubSpot to support targeted outreach and personalized communication strategies
Design, maintain, and optimize automated workflows across marketing channels to improve lead nurturing and customer engagement
Collaborate with internal partners to gather business needs and translate them into effective segmentation, automation, and campaign plans
Build reporting dashboards in HubSpot and monitor key metrics to evaluate campaign effectiveness and identify opportunities for improvement
Support the implementation and onboarding of new marketing technology tools that enhance campaign delivery and automation capabilities
Work closely with the website specialist, content writer, marketing specialist, and marketing leadership to ensure cohesive execution across initiatives
Coordinate with external vendors as needed to support campaign operations and marketing program delivery

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training

Fulltime

Senior Art Director

The Senior Art Director is responsible for partnering with internal teams and cl...

Location

United States , West Chester

Salary:

Not provided

Synchrony Group

Expiration Date

Until further notice

Requirements

Degree in Visual Communication, Graphic Arts, or a related course of study is preferred
Minimum of 5 years of advertising agency experience, preferably in Pharmaceuticals
In-depth knowledge of Adobe Creative Cloud, Sketch, Figma and Microsoft Office Suite
Strong understanding of printing process (spec sheets, dieline reviews, mechanicals, printers proofs) and ability to own the layout of a print piece until completion
Working knowledge of interactive programming to allow for thoughtful digital UX/UI design best practices
Skilled to think in abstract terms
can make connections between unrelated ideas
can formulate innovative concepts
Ability to tell compelling stories through visuals that connect with audiences across multiple channels and drives customer engagement in support of brand strategy
Strong creative design, conceptual skills, and knowledge in website design systems

Job Responsibility

Engage with clients to understand their brand(s), key messages, and creative vision to turn complex insights, data, and messages into compelling stories for a variety of audiences, including patients and healthcare professionals
Collaborate with internal departments, such as creative, accounts, project management, medical, and editorial
Obtain an understanding of the therapeutic area, competitive landscape and target audience of the products they manage
Conceptualize and brainstorm innovative brand experiences and maintain the consistency of brands across all marketing materials
Assist Account Services in the creation of the Strategic Alignment Brief and ensure that all projects under this brief are consistently upholding the strategy
Develop brand style guidelines and ensure internal teams and external partners stay compliant
Collaborate and manage outside vendors (printers, photographers, video editors, writers, designers, PowerPoint specialists and illustrators) to ensure quality deliverables and adherence to timeline
Design solutions that go beyond what is expected
Partner with copywriters to establish or evolve ideas, create sketches or storyboards that convey relevant concepts
Track and synthesize competitive brand creative, share and utilize best practice examples

What we offer

competitive salaries
generous paid time off
excellent health insurance
family leave
a 401(k) plan with employer matching

Fulltime

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Writer & Customer Support Specialist

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