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We are recruiting a Workplace Supervisor (to be known as Floor Assistant Supervisor) to join our 43-strong team at one of Rapport's most prestigious contracts. Our client is one of the world's leading Big Four accountancy firms. As Floor Assistant Supervisor, you will lead a team of 3 Floor Assistants, ensuring the highest standards of workplace experience are consistently delivered across the client's London base. Acting as a role model and coach, you will inspire, train and develop your team, maintaining enthusiasm, engagement and a culture of excellence while ensuring all services are delivered within established guidelines and service standards. You will encourage innovation and creative thinking, empowering your team to identify opportunities, solve challenges proactively and deliver unexpected solutions that enhance the client and employee experience. Alongside your people leadership responsibilities, you will remain highly visible within the operation, building strong relationships with key stakeholders and serving as an escalation point for workplace-related requests and enquiries.
Job Responsibility
Lead, motivate and inspire a team of Workplace Ambassadors to deliver exceptional workplace experiences
Provide day-to-day supervision, coaching and support, ensuring team members perform confidently and consistently
Train, develop and maintain team engagement, fostering a positive and high-performing culture
Conduct regular team briefings, one-to-ones and performance conversations
Ensure all services are delivered in line with agreed service standards, procedures and client expectations
Encourage innovation and creative problem-solving, empowering team members to deliver unexpected solutions and continuously improve service delivery
Act as the first point of escalation for workplace-related issues, ensuring timely resolution
Build and maintain strong relationships with client stakeholders, becoming a trusted operational partner
Oversee and support the management of space utilisation across the London campus
Manage supplier relationships, including logging, monitoring and following through on service requests
Analyse operational data and provide business support and reporting where required
Ensure all workplace facilities, including internal vending provisions, are maintained to the highest standard
Lead by example, demonstrating professionalism, accountability and a guest-focused approach at all times
Requirements
Previous supervisory or team leadership experience within hospitality, workplace, customer service or facilities environments
Be passionate about developing people and creating engaged, high-performing teams
Possess excellent relationship-building skills and the ability to influence stakeholders at all levels
Demonstrate strong organisational skills, attention to detail and the ability to prioritise effectively
Be proactive, adaptable and solution-focused when responding to operational challenges
Display excellent personal presentation and interpersonal skills
Be computer literate with strong verbal and written communication skills, including professional email and telephone etiquette
Have experience managing multiple priorities while maintaining exceptional service standards
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
What we offer
Exclusive travel and grocery discounts
cash rewards
life assurance
daily food allowance
Contributory pension scheme
Wellness programs
Employee Assistance Program
digital GP services
Extensive learning and development opportunities
Recognition through WOW Awards
One paid day off per year to give back to a cause you care about