Workspace Manager (FLEX) Job at Hickory (Alexandria)

Job Description

We are seeking a Workspace Manager to take ownership of the day-to-day operations, performance and member experience across FLEX at our Bourke and Bowden location. The Workspace Manager plays a critical role in ensuring the workspace operates at a premium standard, delivering exceptional customer experience while driving occupancy, retention and ancillary revenue opportunities across meeting rooms, event spaces and concierge services. This role is responsible for leading all aspects of workspace operations including member onboarding, contract administration, facilities coordination, financial performance, reporting and community engagement.

Job Responsibility

Manage end-to-end FLEX workspace operations including onboarding, renewals, terminations and member management
Oversee daily workspace performance, ensuring a high-quality member and guest experience
Manage service requests, maintenance tickets and ensure timely resolution of operational issues
Conduct regular site walkthroughs to proactively identify issues and improvement opportunities
Drive utilisation of FLEX amenities including meeting rooms, event spaces and concierge services
Oversee billing accuracy, invoicing, arrears management and financial administration of members
Prepare monthly reporting including occupancy, revenue, cashflow and operational performance
Support budgeting, OPEX management and cost control initiatives
Manage lead generation, tours, conversions and sales support activities
Oversee licence agreements, renewals and associated documentation
Work closely with Marketing to support campaigns, content, member engagement and events
Deliver member engagement initiatives including events, networking and community building
Manage workspace systems including OfficeRnD and related operational platforms
Lead and support workspace staff to ensure high performance and service delivery standards
Collaborate with internal stakeholders across leasing, marketing, finance, IT and legal

Requirements

Bachelor’s degree in business administration, hospitality, or a related discipline
3+ years’ experience in property management, workplace experience, coworking, hospitality, workspace operations or similar
Strong operational management experience with exposure to customer/member environments
Financial acumen including budgeting, invoicing, arrears and reporting
Experience in developing and managing relationships with key stakeholders including suppliers, contractors, consultants and members
Strong communication, organisation and problem-solving skills
Intermedium skill level of Microsoft Office (Excel, Word and Power point)
Experience using security platforms such as HID and Integriti or similar security system
Experience with systems such as OfficeRnD, Stripe or similar (advantageous)
Ability to manage competing priorities in a fast-paced environment
A proactive, hands-on approach with strong attention to detail
Prior coworking, community management or membership-led workspace experience is highly regarded

Nice to have

Experience with systems such as OfficeRnD, Stripe or similar
Prior coworking, community management or membership-led workspace experience

What we offer

H-Perks Employee Rewards
Novated Leases
Premium End-of-Trip Facilities
Modern Office Environment
Our location in Alexandria offers easy access to public transport and is surrounded by vibrant cafés, eateries, and lifestyle amenities
Family-Friendly Policies
Employee Wellbeing

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Workspace Manager (FLEX)

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