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Workspace Experience Enabler

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JLL

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Location:
India , Hyderabad

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present. The role acts as an embedded point of contact for the Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviors. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

Job Responsibility:

  • Creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio
  • Provide outstanding Experience in the Workspace
  • Have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present
  • Act as an embedded point of contact for the Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviors
  • Active engagement and interfacing with the lines of business and occupants as the ultimate service recipients
  • Transforming to the Workspace Team of the future
  • Client/Stakeholder Management
  • Leadership / Staff Management
  • Operations Management
  • Single Point of Contact for issues resolution & Workspace change within allocated floors
  • Problem solves & Resets space on the fly
  • Act as basic “counsel” regarding space needs/options as per Workspace Standards
  • Be part of a highly proactive, responsive, dynamic, and agile team
  • Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
  • Escalate facilities issues to assistant manager when necessary
  • Participate in ad-hoc projects when required
  • Deliver an exceptional quality of service to the Client, as reflected by Client feedback
  • Actively recover feedback from the end user
  • Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
  • Conduct floor rounds covering all employee touch points and ensure all proactive observations are raised
  • Be present of allocated floors including lobby to interact with employees and promote firm’s agenda
  • Connect with employees on a day to basis and develop an connect to drive feedback
  • Encourage the employees to share their feedback on the firm provided tool
  • Plan and execute employee engagement events
  • Responsible and accountable for all service request
  • Ensure service deliverables are met with SLA and KPI
  • Record utilization of social spaces present on allocated floors
  • Coordinate with different service partners to ensure all concerns are closed on time
  • Solves all concerns and reset spaces on the go
  • When necessary, raise risks to assistant manager
  • Continuous Improvement implementation
  • Ensure the delivery of all operational requirements as per the client scope of works across site
  • Oversee office premises and delivery of hospitality services for users
  • Provide administrative support of issuing work order to vendors as and when required
  • Proactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely manner

Requirements:

  • Experience of 2+ years in hospitality – hotels, aviation industry / coworking spaces
  • An added benefit would be a bachelor’s degree/ Degree in Hotel Management, business or other related field
  • The selected candidate will be required to work across all shifts, including morning, afternoon, and night shifts, as per business needs. Flexibility to work in any shift is essential
  • Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
  • Strong analytical, organization and administration skills
  • Excellent communication verbal and written
  • Must be customer focused and be proactive in establishing customer relationships
  • Proven ability to function effectively as part of a team
  • Demonstrates proactive & professional approach to customer service and stakeholder engagement
  • Has a natural hospitality-orientated communications acumen
  • Ability to interact with a wide range of client staff, including senior levels
  • Ability to manage conflict and balance between client and firm requirements
  • Has a customer service-oriented attitude
  • Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
  • Proven ability to manage multiple and complex operational matters on a daily basis
  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical, proven ability to solve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks at long term solutions
  • Natural communicator who enjoys engaging at all levels
  • Creative mindset
  • Self-motivated and confident
  • Exhibits honesty & trustworthiness
  • Open to new ideas & willing to challenge status quo
  • Works well with diverse teams from various countries/cultures

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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