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Renault Trucks Essex is looking for an experienced Workshop Manager to manage a large workshop of technicians. The core role is to proactively manage the customers’ journey, ensuring work is completed to time and quality standards, managing profitability and productivity, and leading the team.
Job Responsibility:
Proactively manage the customers’ journey from planning, arrival, quality of work through to Invoice / Claim closure
Ensure service and repair work is completed to time and quality standards
Ensure all invoice / claim documents are complete and accurate
Manage customer expectations, job profitability and workshop productivity targets
Motivate, develop and performance manage the team
Deal with employee issues on a day to day basis
Requirements:
HGV workshop experience at supervisor or above level
Employee (Technician) management / supervisory skills and experience
Identifying employee ongoing training needs
Reporting workshop KPI’s
Budgeting and planning of workshop productivity / efficiency
Customer facing experience with the ability to problem solve
Ideally a level 3 HGV Technician qualification
What we offer:
10% KPI driven bonus
7% matched pension scheme
25 days holiday plus BHs
Healthcare Cashback scheme
Offers via Works perks scheme
Employee discounts across Retailers, Cinemas, Services +++
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