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Renault Trucks Felixstowe is looking for an experienced Workshop Controller to manage the workshop, you will therefore be experienced in supervising colleagues along with the control of work going through the workshop and a Retail Dealership workshop background is desirable.
Job Responsibility:
Proactively manage the customers’ journey from planning, arrival, quality of work through to Invoice / Claim closure
Ensure that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate
Managing customer expectations, job profitability and workshop productivity targets to ensure that workshop profitability is optimised
The motivation, personal development and performance Management of the team
Dealing with employee issues on a day to day basis
Requirements:
HGV workshop experience at supervisor or above level
Employee (Technician) management / supervisory skills and experience
Identifying employee ongoing training needs
Reporting workshop KPI’s
Budgeting and planning of workshop productivity / efficiency
Customer facing experience with the ability to problem solve
Working with the CSR to ensure open lines of communication
Ideally a level 3 HGV Technician qualification
What we offer:
10% KPI driven bonus
7% matched pension scheme
25 days holiday plus BHs
Healthcare Cashback scheme
Lots of offers via our Works perks scheme
25 days holiday and rising with service
Employee discounts across Retailers, Cinemas, Services +++