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Wessex Water Logo Wessex Water · Logistics

Works Planner

United Kingdom, Bristol · Job Posted June 15, 2026
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Job Description

Are you a customer-focused person and an effective communicator? Do you have exceptional organisation and time management skills? If so, we have an exciting opportunity to join us as a Works Planner based in Avonmouth. Please note this is a 12-month fixed term contract.

Job Responsibility

  • Deliver excellent customer service by ensuring all KPIs and performance targets are achieved through effective scheduling
  • satisfy customer needs by achieving target times and adhering to customer service standards
  • ensure field staff have been scheduled for a full day's work
  • ensure incidents are compliant within targets
  • be a proactive scheduler to give site teams best opportunity for first-time fix
  • monitor scheduling workload to reduce backlog
  • avoid customer callbacks by proactively calling
  • mobilise and drive for efficient scheduling
  • demonstrate flexibility to schedule and plan
  • ensure jobs have required information
  • liaise with councils and customers
  • work self-sufficiently and as part of a team

Requirements

  • Excellent communication skills
  • confident engaging with customers and colleagues over phone, face to face and via email
  • positive attitude
  • enthusiasm for learning new skills
  • eye for detail
  • ability to adopt a methodical approach
  • ability to prioritise workload
  • strong written communication skills
  • confident communicator with positive approach
  • good computer literacy
  • experience working towards KPIs and performance targets
  • excellent organisation and time management skills
  • sound understanding of Microsoft packages such as Outlook, Excel and SharePoint

Nice to have

  • Understanding of carriageways or highways
  • experience using Dynamics

What we offer

  • Combined pension contribution of up to 20%
  • Career progression and professional development opportunities
  • 25 days' holiday rising to 28 with length of service
  • opportunity to sell up to five days of holiday every year
  • opportunity to buy up to ten days of holiday each year
  • healthcare package
  • life assurance of up to eight times salary
  • opportunity to lease a new electric car through salary sacrifice
  • cashback and discounts from more than 3,000 retailers
  • one paid volunteering day each year
  • enhanced family leave and pay arrangements
  • access to interactive health and wellbeing platform
  • support from trained mental health first aiders
  • £1,000 referral fee
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