Works Planner Job at Wessex Water (Wiltshire)

Works Planner

Wessex Water

Location:
United Kingdom , Wiltshire

Category:
Customer Service

Contract Type:
Employment contract

Salary:

33000.00 GBP / Year

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Job offer has expired

Job Description:

Are you a positive individual with excellent organisational and time management skills? If so, we have a great opportunity for you to join our Scheduling team.

Job Responsibility:

deliver excellent customer service by ensuring that all key performance indicators (KPI) and performance targets are achieved through effective scheduling
satisfy all customer needs by achieving target times and adhering to customer service standards
ensure that relevant field staff have been scheduled a full day's work, which is planned and organised to obtain the best possible efficiencies
ensure incidents are compliant, within the targets set to meet all KPIs to minimise unwanted calls and ensure transparency throughout our business
be a proactive scheduler to give site teams the best opportunity for a first-time visit and fix
monitor the scheduling workload to reduce the backlog of out-of-date work and proactively manage jobs that are delayed through outside influence
avoid customer call back by proactively calling in response to our customers' expectations
mobilise and drive for efficient scheduling where required
demonstrate flexibility to schedule and plan to accommodate company direction
ensure that all jobs have the required information, highlighting gaps and driving for improvements where necessary
ensure the team provides good information back into corporate systems and work with the Area Controller to ensure compliance is upheld
provide the required technical knowledge for the scheduling function
generate effective team working relationships with other schedulers, field-based staff and their managers and supervisors
assist other Task Controllers when required to ensure the smooth running of day-to-day operational tasks

Requirements:

A customer-focused approach and commitment to working as part of a team
Effective teamwork skills, enabling you to work in a scheduling office environment with other operational staff
Excellent communication, planning and organising, including the ability to plan and organise self and others
Concern for quality and the drive to deliver excellent quality work that consistently meets standards
The ability to work under pressure and effectively resolve issues at times of high frustration
Performance management skills so that you can achieve targeted results
The ability to work under strict processes and procedures
The ability to multi-task and work successfully under pressure

What we offer:

A combined pension contribution of up to 20%
Career progression and professional development opportunities
25 days' holiday rising to 28 with length of service
The opportunity to sell up to five days of holiday every year
The opportunity to buy up to ten days of holiday each year (subject to conditions)
A healthcare package that allows you to claim back healthcare costs
Life assurance of up to eight times your salary
The opportunity to lease a new electric car through salary sacrifice (subject to conditions)
Cashback and discounts from more than 3,000 retailers
One paid volunteering day each year
Enhanced family leave and pay arrangements
Access to an interactive health and wellbeing platform
Support from trained mental health first aiders
A £1,000 referral fee if you recommend someone who is successfully recruited by us

Additional Information:

Job Posted:
April 23, 2026

Expiration:
April 24, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Wessex Water - All Job Offers

Job Link Share:

Works Planner

Wessex Water

Location:
United Kingdom , Wiltshire

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2026

Expiration:
April 24, 2026

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Additional Information:

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