Works Coordinator

• Proactively manage administration operations
• Undertake administration associated with work activities and assisting as required to: Manage end-to-end job management through a specialised systems environment
• actioning any resultant works required, and ensuring job closure
• Liaise with field resources and Supervisors to ensure work is completed within required time frames, including raising additional works, as required
• Maintain productivity monitoring records and report issues/anomalies to management
• Completion of task allocation / work orders to meet all client, customer and business objectives
• Undertake administration associated with work activities and assisting as required to: Run daily/bi-weekly and monthly reports
• Completion of task allocation / work orders to meet all client, customer and business objectives
• Meet KPI’s and measures for work undertaken
• Assisting and supporting others within the business as required
• Perform other duties as required

• Excellent problem-solving abilities
• Previous experience in a customer service environment would be beneficial
• Previous data entry experience
• Exceptional organisational and time management skills
• Strong written and verbal communication skills
• Ability to multitask and prioritise tasks effectively in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Intermediate-Advanced Microsoft Word, Excel, Project, PowerPoint & Outlook
• Ability to write routine reports and correspondence
• Demonstrates accuracy and thoroughness by promoting quality
• Ability to work under pressure when confronted with conflicting priorities
• Self-starter with ability to work with minimal supervision
• Excellent provision of customer service
• Professional, friendly and enthusiastic manner
• Positive, proactive, professional approach

Previous experience in a customer service environment would be beneficial