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An exciting opportunity for a Works Coordinator to join Service Stream. Service Stream’s Utilities Division is currently seeking a Works Coordinator to join our growing team. In this role, you will support the Mechanical and Electrical Maintenance team by coordinating operational and logistical administration, including the effective scheduling and dispatch of resources. You will be responsible for completing quality assurance and control checks on work orders, ensuring accuracy, compliance, and consistency across all activities. This position plays a key role in ensuring the efficient and effective delivery of the program of works, supporting the achievement of contract KPIs and internal performance measures through strong coordination, attention to detail, and proactive management of workflows.
Job Responsibility
Take calls and dispatch resources in consultation with discipline Supervisors during business hours
Receive and coordinate emergency calls and schedule works as soon as possible
Manage end-to-end job management through a specialised systems environment
actioning any resultant works required, and ensuring job closure
Liaise with field resources and Supervisors to ensure work is completed within required time frames, including raising additional works as required
Coordinate tools, equipment and services for repairs, calibration, inspections, vehicle maintenance and stocktaking, including receiving and dispatching critical spares
Maintain productivity monitoring records and report issues/anomalies to management
Run daily reports
Completion of task allocation / work orders to meet all client, customer and business objectives
Requirements
Previous experience in a similar role
Previous water industry experience (desirable)
Working knowledge of dispatch, works scheduling and/or planning relating software
Working knowledge of Asset Management Software (Maximo desirable)
Excellent provision of customer service
Professional, friendly and enthusiastic manner
Well-developed organisational and administration skills
High level of attention to detail
Nice to have
Previous water industry experience
Working knowledge of Asset Management Software (Maximo)