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Workplace Violence Program Manager

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T-Mobile

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Location:
United States , Overland Park

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Contract Type:
Not provided

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Salary:

55600.00 - 100300.00 USD / Year

Job Description:

The Workplace Violence Program Manager supports the organization’s workplace violence prevention and response efforts across a national footprint. This role plays a key part in maintaining a safe and secure environment for employees, customers, and guests by managing incidents involving threats, intimidation, or disruptive behavior. This position is responsible for the end-to-end management of workplace violence cases, including intake, investigation, risk evaluation, and resolution. Working within a small, collaborative team, this role operates with a high degree of independence while partnering closely with business teams. The role requires sound judgment, strong attention to detail, and the ability to navigate sensitive situations, including those involving escalated or potentially hostile individuals.

Job Responsibility:

  • Manage intake, triage, and documentation of workplace violence and threat-related cases
  • Conduct investigations, including interviews, information gathering, and risk assessments
  • Review and analyze security-related information, including CCTV footage and incident reports, to support case findings
  • Respond to time-sensitive situations in potentially escalated or high-pressure environments
  • Partner with Human Resources, Corporate Security, Legal, and business teams to settle and implement appropriate response and resolution strategies
  • Maintain accurate, thorough, and timely case documentation
  • ensure data integrity within case management systems
  • Monitor ongoing cases and conduct follow-up to support effective risk mitigation
  • Participate in a rotating after-hours on-call schedule to support urgent or escalated incidents
  • Contribute to workplace safety initiatives and related projects as assigned

Requirements:

  • Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience. (Required)
  • 2–4 years of experience in corporate security, investigations or law enforcement.(preferred)
  • Ability to independently manage sensitive situations with professionalism and sound judgment
  • Exposure to security practices or systems. (e.g., CCTV, video review, incident reporting)
  • Strong investigative and analytical skills, including basic risk assessment
  • Ability to remain composed in fast-paced or high-pressure situations
  • Strong attention to detail, organization, and documentation skills
  • Effective communication and collaboration skills across multiple partners
  • Proficiency in Microsoft Office and case management or reporting systems
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have:

2–4 years of experience in corporate security, investigations or law enforcement

What we offer:
  • Medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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