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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Workplace Technology Services Engineer

Switzerland, Zurich Employment contract 75000.00 - 95000.00 GBP / Year · Job Posted June 09, 2026
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Job Description

This is a hands-on, client-facing role where you will deliver high-quality IT infrastructure support across a live enterprise environment, covering both BAU support and project-based activities. This position will play a key role in ensuring seamless delivery of IMACD services, incident resolution, and infrastructure maintenance within a fast-paced, process-driven setting. The role is based on the client site, Monday - Friday, working a standard business day within a (7am - 7pm window). There may also be an on-call requirement for this role for out of hours coverage.

Job Responsibility

  • Deliver IMAC / IMACD services including installs, moves, adds, and decommissions
  • Provide first and second line break-fix support across hardware and infrastructure
  • Carry out structured cabling, patching, and connectivity work
  • Support technology rooms/data centre environments including rack & stack
  • Manage and update tickets in line with SLA requirements
  • Perform asset tracking, stock management, and logistics coordination
  • Escort and supervise third-party/vendor activities onsite
  • Maintain accurate documentation, reporting, and handovers
  • Ensure compliance with client processes, quality standards, and H&S requirements

Requirements

  • Experience in WTS / desktop / data centre / infrastructure support roles
  • Strong knowledge of IMACD services
  • Strong knowledge of Break-fix support
  • Strong knowledge of Structured cabling and patching
  • Experience working in live corporate or data centre environments
  • Familiarity with ticketing systems (e.g. ServiceNow)
  • Strong troubleshooting and fault-finding skills
  • Excellent communication and stakeholder engagement
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