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Workplace Technology Reporting Analyst

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Whitehall Resources Ltd

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Location:
United Kingdom , Berkshire

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Workplace Technology Reporting Analyst is responsible for developing, maintaining, and enhancing reporting, metrics, and performance insights across all Workplace Technology domains. The role ensures that Service Management Layer (SML) services are supported with accurate, timely, and actionable data – enabling informed decision making, SLA adherence, continuous improvement, and operational excellence. Working across Productivity, Identity & Access Management (IAM), Hardware, Endpoint, and Collaboration domains, the analyst provides a unified view of service health, risk, compliance, and user experience. The role plays a critical part in strengthening governance, optimising service performance, and supporting product led delivery models.

Job Responsibility:

  • Develop and maintain dashboards, scorecards, and reports that track SLAs, KPIs, OLAs, and operational metrics across all Workplace Technology domains
  • Monitor service performance trends, identifying risks, bottlenecks, and opportunities for improvement
  • Produce monthly and quarterly service performance packs for leadership, including narrative insights and recommendations
  • Ensure reporting aligns with SML requirements and supports governance forums, service reviews, and audit needs
  • Track adoption, usage, and performance of Microsoft 365 services
  • Monitor SSO, MFA, provisioning/deprovisioning performance, access request SLAs, and compliance metrics
  • Track device lifecycle performance including procurement, deployment, break/fix, inventory accuracy, and disposal
  • Monitor OS lifecycle compliance, patching success rates, autopatch performance, and endpoint security posture
  • Track performance and availability of meeting room systems, AV technology, printing services, and hybrid work tools
  • Ensure data accuracy, consistency, and integrity across all reporting sources
  • Maintain documentation for data models, definitions, and reporting standards
  • Partner with Product Owners, Service Leads, and Engineering teams to refine metrics and improve data capture
  • Support the evolution of product led delivery by embedding performance insights into backlog prioritisation and service roadmaps
  • Act as the central point of contact for Workplace Technology reporting needs
  • Collaborate with domain teams to understand reporting requirements and translate them into meaningful outputs
  • Present insights to technical and non technical audiences, ensuring clarity and relevance
  • Support governance forums, risk reviews, and service improvement initiatives with evidence based insights

Requirements:

  • Strong analytical skills with experience in service reporting, SLA management, or IT performance analysis
  • Proficiency in data visualisation tools (e.g., Power BI) and advanced Excel skills
  • Understanding of ITIL practices, service management processes, and operational governance
  • Ability to interpret complex data and translate it into clear, actionable insights
  • Experience working with cross functional technology teams
  • Excellent communication skills with the ability to influence stakeholders at all levels
  • Ideally hold active SC Clearance, or be eligible for SC Clearance

Nice to have:

  • Experience within Workplace Technology, Digital Workplace, or End User Computing environments
  • Familiarity with Microsoft 365, Intune, SCCM, identity platforms, or AV/meeting room technologies
  • Knowledge of product led delivery models and continuous improvement frameworks
  • Understanding of Zero Trust, compliance reporting, and endpoint security metrics
  • Detail oriented with a commitment to accuracy and data integrity
  • Proactive, curious, and able to identify trends before they become issues
  • Comfortable working in a fast paced, evolving environment
  • Collaborative mindset with a willingness to support multiple domains
  • Strong problem solving skills and a passion for improving user experience and service quality

Additional Information:

Job Posted:
January 31, 2026

Work Type:
Hybrid work
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