Workplace Technology Manager

Technical Services builds the Shopify that runs Shopify by designing, building, and operating the internal systems that connect and power the business. As a Manager of the Technical Services team, you'll be at the heart of architecting, implementing, and supporting the critical infrastructure that powers Shopify’s office spaces. Your role encompasses the full spectrum of our internal technology ecosystem - from maintaining reliable network infrastructure that connects our Shopify Spaces to troubleshooting AV systems that enable seamless collaboration. Your day-to-day will be dynamic and ever-changing as you lead the team that provides technical infrastructure and support on-site, remotely and at events. You'll proactively prevent, detect, and respond to both network performance issues and AV system challenges while creating and maintaining documentation for the wide array of interconnected systems and software that power our internal operations. Beyond day-to-day support, you'll contribute to ongoing projects that build and enhance the integrated AV and network infrastructure in new Shopify spaces. We're looking for someone who's passionate about technology, has people leadership experience, and thrives in a collaborative environment where you'll power Shopify with solutions both commercially available and internally developed.