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Workplace Technology Engineer is a highly visible role that requires commitment to providing a high-quality service to meet customer demand. The role is required to deliver IMAC, iMACD, and Breakfix Incident Management Services. The duties range from small alterations such as patching and fault finding to performing large-scale equipment and device relocations including new installs, decommissions, moves, and maintain functions.
Job Responsibility:
Deliver IMAC, iMACD, and Breakfix Incident Management Services
Duties range from small alterations such as patching and fault finding to performing large-scale equipment and device relocations including new installs, decommissions, moves, and maintain functions
WTS Support and On Call for TR/SER/MER Rooms
WTS Control functions
WTS Incident management
WTS Cabling
WTS Documentation
Requirements:
Relevant Experience working in banking or corporate IT environment
Relevant Experience in Workplace Technology Installations, Moves Adds, Changes and Decommission
Experience in structured cabling installation, fault finding and testing with fluke test equipment
Good MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team
Prioritization skills and multitasking ability
Ability to work under pressure
Thorough knowledge of Asset Management Systems
Thorough knowledge of Ticketing Systems
Thorough understanding of complex change management and service delivery processes
Ability to mentor and train new starters on all systems, processes and procedures