Workplace Team Leader Job at Ampa - Legal & Professional Services (London)

Job Description

An incredible opportunity to take charge of workplace operations in one of the UK’s most iconic buildings – The Shard – while supporting our wider regional team. The role demands a confident, resilient, and high-energy professional with a strong background in professional services. Someone who loves leading diverse teams, driving service excellence, and shaping an outstanding workplace experience.

Job Responsibility

Build strong relationships across the business to understand needs and deliver an exceptional, professional service
Ensure all requests, enquiries, and workspace standards are delivered to high service levels
Liaising with Internal events team to support all managed and non-managed events at locations of responsibility
Maintain excellent housekeeping and a welcoming, high-quality environment for all building users
Oversee visitor management processes, ensuring compliance and exceptional first impressions
Supporting appropriate objectives and strategies with the Regional Workplace Managers to deliver an outstanding service
Lead day-to-day operational delivery across Workplace services, including reception, meeting suites, catering, cleaning, vending, and document services
Manage and review SLAs, drive continuous improvement, and ensure value for money
Oversee contractor performance, reporting, and relationship management
Supervise external contractors and building management teams as required
Own OPEX and CAPEX budgets, ensuring accurate forecasting and tight cost control
Lead and support operational projects, ensuring timely and on-budget delivery
Maintain and update Business Continuity information
Support emergency planning and incident recovery
Ensure health & safety compliance, including contractor management, risk assessments, and statutory requirements
Act as Fire Warden and First Aid lead where required
Oversee reception, meeting suites, security, catering, cleaning, vending, and post/print/reprographics services
Support document production, digital mailroom, scanning, electronic bundles, and paper-lite initiatives
Ensure effective printer/scanner fleet management
Manage meeting room and car park bookings within relevant systems, ensuring SLA compliance
Partner with senior leaders on accommodation planning and office moves
Coordinate reorganisations and space changes with internal teams and external contractors
Maintain fire safety systems and lead emergency evacuation processes
Manage out-of-hours on-call response
Lead, motivate, and develop a multi-disciplinary Workplace team
Set clear objectives, drive performance, and build a collaborative, empowered culture
Role model our IOS values and SEATA ethos
To ensure that the office complies with statutory regulations, inspections, Codes of Practice, COSHH and relevant Health & Safety legislation and policies, including undertaking Risk Assessments
To ensure that works carried out by Contractors/Suppliers comply with all relevant statutory regulations, Codes of Practice, COSHH, CDM, relevant Health & Safety legislation and Ampa policies regarding Health & Safety
Responsible for the issue of ‘Permits to work’, where applicable, and for ensuring that Risk Assessments and Method Statements are provided by Contractors/Suppliers before any works commence in the office
Responsible for ensuring that the Building File, Health & Safety File and Health & Safety documentation are kept fully up to date
Designated site First Aider & Fire Marshall (training provided)
Ensure refreshment areas and collaborative spaces are stocked, clean, and presentable
Organise and serve catering and refreshments for meetings and events
Support IT setup for meetings (MS Teams or other technical requirements)
Assist with internal and external events delivery
Manage incoming/outgoing mail, couriers, and offsite storage processes
Prepare for new starters and leavers with lockers, keys, and access control
Ensure environmental policy implementation and recycling compliance
Maintain notice boards and office information to ensure relevance and accuracy

Requirements

5+ years’ experience managing Workplace/Facilities operations in a professional services environment
Strong leadership experience across multi-site operations
High-level understanding of statutory and compliance requirements
Proven background managing front-of-house teams and high-volume workplace operations
Excellent communication skills, with resilience and confidence in handling complex situations
Strong budgeting, troubleshooting, and contractor-management experience
Proficiency across Microsoft 365, Teams, and workplace technologies
Hands-on mindset with the ability to thrive in a fast-paced environment
Experience delivering process improvements and operational efficiencies

Nice to have

Experience delivering change and projects in professional services
Working knowledge of ESG, ISO9001, ISO27001, BS10008
Understanding of systems such as Condeco, iManage, Uniflow, Paper River, or Fiery

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