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Workplace Team Leader

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Ampa - Legal & Professional Services

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Location:
United Kingdom, London

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

An incredible opportunity to take charge of workplace operations in one of the UK’s most iconic buildings – The Shard – while supporting our wider regional team. The role demands a confident, resilient, and high-energy professional with a strong background in professional services. Someone who loves leading diverse teams, driving service excellence, and shaping an outstanding workplace experience.

Job Responsibility:

  • Build strong relationships across the business to understand needs and deliver an exceptional, professional service
  • Ensure all requests, enquiries, and workspace standards are delivered to high service levels
  • Liaising with Internal events team to support all managed and non-managed events at locations of responsibility
  • Maintain excellent housekeeping and a welcoming, high-quality environment for all building users
  • Oversee visitor management processes, ensuring compliance and exceptional first impressions
  • Supporting appropriate objectives and strategies with the Regional Workplace Managers to deliver an outstanding service
  • Lead day-to-day operational delivery across Workplace services, including reception, meeting suites, catering, cleaning, vending, and document services
  • Manage and review SLAs, drive continuous improvement, and ensure value for money
  • Oversee contractor performance, reporting, and relationship management
  • Supervise external contractors and building management teams as required
  • Own OPEX and CAPEX budgets, ensuring accurate forecasting and tight cost control
  • Lead and support operational projects, ensuring timely and on-budget delivery
  • Maintain and update Business Continuity information
  • Support emergency planning and incident recovery
  • Ensure health & safety compliance, including contractor management, risk assessments, and statutory requirements
  • Act as Fire Warden and First Aid lead where required
  • Oversee reception, meeting suites, security, catering, cleaning, vending, and post/print/reprographics services
  • Support document production, digital mailroom, scanning, electronic bundles, and paper-lite initiatives
  • Ensure effective printer/scanner fleet management
  • Manage meeting room and car park bookings within relevant systems, ensuring SLA compliance
  • Partner with senior leaders on accommodation planning and office moves
  • Coordinate reorganisations and space changes with internal teams and external contractors
  • Maintain fire safety systems and lead emergency evacuation processes
  • Manage out-of-hours on-call response
  • Lead, motivate, and develop a multi-disciplinary Workplace team
  • Set clear objectives, drive performance, and build a collaborative, empowered culture
  • Role model our IOS values and SEATA ethos
  • To ensure that the office complies with statutory regulations, inspections, Codes of Practice, COSHH and relevant Health & Safety legislation and policies, including undertaking Risk Assessments
  • To ensure that works carried out by Contractors/Suppliers comply with all relevant statutory regulations, Codes of Practice, COSHH, CDM, relevant Health & Safety legislation and Ampa policies regarding Health & Safety
  • Responsible for the issue of ‘Permits to work’, where applicable, and for ensuring that Risk Assessments and Method Statements are provided by Contractors/Suppliers before any works commence in the office
  • Responsible for ensuring that the Building File, Health & Safety File and Health & Safety documentation are kept fully up to date
  • Designated site First Aider & Fire Marshall (training provided)
  • Ensure refreshment areas and collaborative spaces are stocked, clean, and presentable
  • Organise and serve catering and refreshments for meetings and events
  • Support IT setup for meetings (MS Teams or other technical requirements)
  • Assist with internal and external events delivery
  • Manage incoming/outgoing mail, couriers, and offsite storage processes
  • Prepare for new starters and leavers with lockers, keys, and access control
  • Ensure environmental policy implementation and recycling compliance
  • Maintain notice boards and office information to ensure relevance and accuracy

Requirements:

  • 5+ years’ experience managing Workplace/Facilities operations in a professional services environment
  • Strong leadership experience across multi-site operations
  • High-level understanding of statutory and compliance requirements
  • Proven background managing front-of-house teams and high-volume workplace operations
  • Excellent communication skills, with resilience and confidence in handling complex situations
  • Strong budgeting, troubleshooting, and contractor-management experience
  • Proficiency across Microsoft 365, Teams, and workplace technologies
  • Hands-on mindset with the ability to thrive in a fast-paced environment
  • Experience delivering process improvements and operational efficiencies

Nice to have:

  • Experience delivering change and projects in professional services
  • Working knowledge of ESG, ISO9001, ISO27001, BS10008
  • Understanding of systems such as Condeco, iManage, Uniflow, Paper River, or Fiery

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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