Workplace Support Delivery Partner, Citi

Citi

Location:
Costa Rica, Heredia

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Human Resources (HR) Generalist Senior is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.

Job Responsibility:

Deliver HR services and build capabilities to drive organizational performance through individuals and managers, as well as possess the mindset to increase process effectiveness and efficiency
Responsible for HR delivery and implementation across the employee lifecycle
Partner with business managers to resolve Employee Relations (ER) issues, ensuring appropriate actions are taken and risks are assessed
Partner with Human Resource Advisors (HRAs) and Centers of Excellence (COEs) on HR priorities in respective client populations to ensure delivery and implementation of HR solutions
Ensure escalated client/employee issues are resolved with urgency, and employment policies and practices are interpreted consistently
Work with all key stakeholders including, HRA, manager, employee, Employee Relations (ER), Legal, as well as build and maintain partnerships to foster trust and accountability
Resolve moderately complex HR issues conferring with managers when necessary
Assist progressively larger or more complex employee populations and participate on cross-Citi projects
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and/or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

5-8 years of relevant experience
Advanced English level
Knowledge of applicable US Employment laws
Working knowledge of industry standards and practices
Proficient in Microsoft Office and PeopleSoft
Demonstrated analytical skills
Consistently demonstrates clear and concise written and verbal communication
Bachelor’s degree/University degree finished

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Workplace Support Delivery Partner