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Workplace Services Coordinator

Japan, Tokyo · Job Posted February 20, 2026
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Job Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Job Responsibility

  • Monitor and process employee requests via internal ticketing systems and communication platforms
  • Maintain and update internal FAQ pages, office guidelines, and operational manuals
  • Serve as the first line of support for workplace-related questions
  • Manage the end-to-end process for lost property
  • Oversee the lending and maintenance of office equipment and supplies
  • Manage the inventory and registration process for employee business card orders
  • Coordinate the allocation and clearance of employee lockers (cubbies)
  • Maintain organized temporary storage areas
  • Manage the lifecycle of office access badges
  • Ensure all access-related tasks are executed according to company security protocols
  • Provide logistical support for office events
  • Liaise with other teams such as Mail Center, Facilities, and IT teams

Requirements

  • Business-level proficiency in both English and Japanese (written and verbal)
  • Strong command of office productivity suites (e.g., Google Workspace or Microsoft 365)
  • Experience with CRM or Ticketing software is a plus
  • Exceptional attention to detail and the ability to prioritize multiple tasks in a fast-paced environment
  • A proactive, service-oriented attitude with a focus on providing a positive experience for all employees and visitors

Nice to have

Experience with CRM or Ticketing software

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