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JLL Logo JLL · Real Estate

Workplace Operations & Technical Manager

India, Mumbai · Job Posted February 20, 2026
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Job Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Workplace Operations & Technical Manager collaborates closely with the India Workplace Operations & Hospitality Lead and cross-functional teams to align facilities strategies with business needs. Acts as the 'number 2' facilities point of contact after the Workplace Operations & Technical Manager. This role ensures seamless day-to-day office operations while maintaining the highest standards of service delivery across all technical and soft services.

Job Responsibility

  • Collaborate closely with India Workplace Operations & Hospitality Lead and cross-functional teams to align facilities strategies with business needs
  • Act as the 'number 2' facilities point of contact after the Workplace Operations & Technical Manager
  • Ensure seamless day-to-day office operations
  • Maintain highest standards of service delivery across all technical and soft services
  • Technical Systems Management & Daily Operations - Take full ownership of all office technical systems including HVAC, electrical, plumbing, and fire safety systems
  • Conduct daily checks
  • Perform hands-on preventative maintenance tasks
  • Ensure all systems run smoothly and efficiently
  • Maintain a clean, hygienic, and spotless service environment
  • Preventative & Reactive Maintenance Program - Manage a comprehensive preventative maintenance schedule through regular inspections to identify and address potential issues proactively
  • Respond urgently to technical issues reported through facilities helpdesk
  • Troubleshoot and repair equipment, amenities, and building system defects
  • Minimize workplace disruptions
  • Vendor Management - Act as primary point of contact for JLL facilities vendors, contractors, and building management teams
  • Manage contracts, performance standards, and day-to-day coordination of maintenance, repairs, and inspections
  • Ensure all work meets required standards with complete documentation
  • Budget Management & Financial Oversight - Assist India Workplace Operations & Hospitality Lead with budget preparation, tracking, and forecasting for all facilities-related expenses
  • Execute all operations within budget parameters
  • Provide clear, transparent reporting
  • Collaborate with JLL finance team as needed
  • Inventory & Spares Management - Maintain comprehensive inventory system for all critical spare parts and technical supplies
  • Ensure adequate stock levels are maintained to support both preventative maintenance programs and reactive repair needs without operational delays
  • Safety & Compliance Assurance - Ensure all technical operations, maintenance activities, and vendor work comply with safety regulations and company standards
  • Maintain a safe, reliable workplace environment through proactive risk identification and immediate resolution of safety-related issues

Requirements

  • Deep experience in commercial real estate, skilled trades or technology
  • relevant experience to a new industry
  • ability to collaborate closely with cross-functional teams
  • ability to align facilities strategies with business needs
  • ability to ensure seamless day-to-day office operations
  • ability to maintain highest standards of service delivery across technical and soft services
  • ability to take full ownership of office technical systems (HVAC, electrical, plumbing, fire safety)
  • ability to conduct daily checks
  • ability to perform hands-on preventative maintenance tasks
  • ability to ensure systems run smoothly and efficiently
  • ability to maintain clean, hygienic, spotless service environment
  • ability to manage comprehensive preventative maintenance schedule
  • ability to conduct regular inspections
  • ability to identify and address potential issues proactively
  • ability to respond urgently to technical issues
  • ability to troubleshoot and repair equipment, amenities, building system defects
  • ability to minimize workplace disruptions
  • ability to act as primary point of contact for facilities vendors, contractors, building management teams
  • ability to manage contracts, performance standards
  • ability to coordinate day-to-day maintenance, repairs, inspections
  • ability to ensure work meets required standards with complete documentation
  • ability to assist with budget preparation, tracking, forecasting for facilities expenses
  • ability to execute operations within budget parameters
  • ability to provide clear, transparent reporting
  • ability to collaborate with finance team
  • ability to maintain comprehensive inventory system for critical spare parts and technical supplies
  • ability to ensure adequate stock levels
  • ability to support preventative maintenance programs and reactive repair needs
  • ability to ensure technical operations, maintenance activities, vendor work comply with safety regulations and company standards
  • ability to maintain safe, reliable workplace environment
  • ability to proactively identify risks
  • ability to immediately resolve safety-related issues
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