Workplace Operations Manager Job at Uber (Sao Paulo)

Job Description

The Workplace Operations Manager (WOM) is a key member of the Global Operations function, playing an integral role in our strategic facility and regional service delivery for Uber. As a WOM, you will assist the Regional Workplace Lead in the operation and management of Uber facilities within your designated area. You will also serve a crucial integration role among the internal Places team and business stakeholders to ensure projects/activities are carried out in accordance with schedules and budgets as part of the end-to-end process. Reporting to the Regional Workplace Lead, you will ensure local business priorities are met whilst ensuring high-quality employee experiences. This role will be a trusted advisor to the business and will leverage strategic partners and internal teams to provide the best environment to attract and retain talent, inspire collaboration & innovation, and foster pride in the Uber brand whilst balancing cost.

Job Responsibility

Develop and maintain effective relationships with stakeholders at a site/country level
Work with the Business Partner to anticipate the business needs, provide insights, obtain local business strategy, and work with the Regional Workplace Lead and wider Places team so that the right decisions and solutions are made at the right time
Work with the Business Partner, Global Strategy & Planning (GSP&T) Portfolio Planner and Design & Construction (D&C) Program Manager, Places Communication and drive collaboration under #oneuber to ensure strategies, projects and budgets are delivered to the requirements of the stakeholders
Ensure the portfolio of properties within your designated responsibility continues to provide a great experience for employees and visitors
Manage and execute local and regional activities and initiatives based on Regional Workplace Lead direction
Assist in the rollout of new global projects, programs and initiatives impacting the designated area of responsibility
Own the administration of E2E operational remodel process by leveraging the outsourced service provider
Manage the overall delivery of services in the designated area by coordinating with different internal teams outside the Places Organisation (IT, AV, Security, legal, finance, etc), and third party providers (OP, Strategy & Planning, EHS, Facilities Management, Project Management, F&B, Events, Host, Transportation, etc)
Own the operational relationship at a site/country local level with the outsourced service provider and other third party vendors, manage performance and issue resolution
Leverage partners to bring new innovations, products and ways of working that will improve the workplace, productivity, processes along with bringing greater cost efficiency
Leverage AI tools to bring efficiency and productivity gains
Bring a #OneUber approach by fostering and leveraging relationships with peers across the regions to innovate and develop best practices globally
Maintain a Global First approach whilst balancing regional and local operational nuances
Be an advocate for Safety and Sustainability
Drive financial rigor and operational stewardship to help bring cost efficiencies while balancing employee experience
Be accountable for compliance as well as the workplace opex annual budget within the designated area of responsibility

Requirements

Bachelor's degree in Business Administration, Operations Management, Facilities Management, or a related field
A minimum of 5 years of experience in workplace or facilities management
Fluency in English

Nice to have

Master's degree in Business Administration, Operations Management, or a related field
Over 7 years of experience in a similar role, preferably within a large-scale corporate environment
Strong leadership skills and the ability to collaborate with diverse teams
Excellent communication skills, both interpersonal and written, with an ability to create presentations for executive decision-making
Fluency in English, Spanish, and Portuguese
Strong knowledge of workplace service standards and regulations
Ability to manage multiple projects and priorities simultaneously
Familiarity with workplace services and office management best practices
Proficiency in using workplace management software tools
Experience in managing outsourced service providers
Experience in a dynamic, fast-paced tech environment

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Workplace Operations Manager

Job Description

Job Responsibility

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