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Workplace Operations Manager

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Plaid

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Location:
United States , New York

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

114000.00 - 138000.00 USD / Year
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Job Description:

We are looking for a highly organized and employee experience centric Workplace Operations Manager based in New York City to lead day to day operations & facility management of our NYC and Raleigh offices. The ideal candidate is highly organized, comfortable juggling priorities across locations, and able to operate independently in a fast-paced, growing environment.

Job Responsibility:

  • Oversee day-to-day operations for Plaid’s NYC and Raleigh offices, including workplace services (janitorial, food & beverage, guest services, etc.), facility maintenance, and repair
  • Manage and coach 3 workplace operations team members across NYC and Raleigh, NC
  • Ensure the office is organized, clean, and operating smoothly to create a positive employee experience
  • Lead space planning efforts to optimize office layout, seating arrangements, and space utilization in line with business needs
  • Collaborate on Workplace design projects to maintain a consistent brand across Plaid’s workplace portfolio
  • Manage and maintain relationships with all workplace vendors (e.g., food & beverage, janitorial, security, etc.)
  • Source, onboard, and manage new vendors to ensure top-tier services
  • Collaborate closely with key internal stakeholders such as HR, TechOps, Legal, FP&A, and Workplace team members to ensure seamless operations
  • Collaborate with the Workplace Operations Lead to prepare and manage the annual budget for NYC and Raleigh
  • Monitor expenses and identify areas for process improvement and cost efficiencies
  • Maintain accurate Emergency Action Plans and inform employees of important emergency procedures as part of the annual Workplace Safety training
  • Partner with vendors to maintain health & safety standards, ensuring compliance with all relevant regulations
  • Represent and influence Plaid’s culture in the office by building relationships and supporting employees
  • Ensure a frictionless in-office experience for employees and guests
  • Manage office moves, changes, and openings as needed
  • Assist the Events & Experiences team with in-office events to bring events to life in our spaces
  • In-office requirement 5 days a week
  • Reports directly to the Workplace Operations Lead based in San Francisco

Requirements:

  • 5-7 years of experience in Office Management, Facilities or a similar role
  • Minimum 2-3 years of experience managing people and teams
  • Expert understanding of facilities operations, space planning, and vendor management
  • Strong customer service orientation and experience handling workplace requests and issues
  • Ability to bring fresh ideas and lead them through to execution and implementation
  • Exceptional organization, documentation, and attention to detail
  • Excellent communication skills with the ability to tailor messages effectively to different audiences
  • Ability to multitask and manage priorities in a fast-paced environment
  • Experience with ticketing systems and triaging Workplace requests
  • Ability to advocate for ideas, lead in areas of expertise, and commit to decisions
  • Appetite for growth and a proactive approach to learning
  • Proven track record of anticipating needs and solving problems creatively
  • Experience with Workplace tools like G Suite, Slack, Jira, and Envoy

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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