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As a Workplace Mental Health Consultant, you will provide individual therapy to employees, management consultations, training, critical incident response, and assessment and referral mental health support to employees at a large nationwide retailer. You may also provide consultation to HR, program managers, and supervisors on workplace and organizational issues.
Job Responsibility:
Provide support to managers, people teams, and members onsite at the customer locations and virtually
Provide individual therapy to employees on site and virtually
Provide solution-focused employee mental health consultation and connection to appropriate resources
Develop strong and trusting relationships with leaders and HR POCs across 9 local sites and execute against local action plans for each
Deliver critical incident response
Conduct company tailored trainings and Spring Health benefit promotion events
Develop expert-level understanding of the customer benefit ecosystem and available support programs, and are able to provide appropriate referrals to members
Complete required internal training and assignments and attend Spring Health Clinical Team meetings
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
Monitor and track available data to recommend and carry out proactive interventions on a leader level
Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up
Provide management consultation that enhances employee wellbeing and workplace effectiveness
Complete management referral intakes according to established guidelines
assure appropriate placement of management referred employees
provide guidance regarding EAP protocols to counselors working with employees
Coordinate fitness for duty and SAP/SAE evaluations for referred employees and maintain compliance with federal regulations (such as DOT and Federal Energy Regulatory Commission) and company policies
Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers
Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers
Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership
Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements
Participate in the case review process on a regular cadence with the customer’s leadership team
Requirements:
Minimum of 3 years of post-graduate experience
At least 1 year experience as an independently licensed clinician
Training and experience in delivering management consultation, critical incident response, and training presentations
Comfortable with technology and telehealth competent
Training and experience in evidence-based modalities of care, including short-term, solution-focused therapy
Unrestricted license to practice psychotherapy in Virginia (Psychologist, LCSW, LMFT, LPC, LMHC, etc.)
Experience with substance abuse
SAP or SAE Certification preferred but not required
Experience supporting customers and/or clients that must adhere to specific state and/or federal regulations within their industry (DOT and FERC experience preferred)
Comfortable with providing safety planning and intervention during situations where a client might present with higher risks
Committed to high quality documentation of service delivery that is completed in a timely manner
Like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators
Acknowledge and embrace diversity and inclusion amongst teams and clients